Job Description

Objective: The successful candidate will be working with Business, Operations, Support and Development teams to ensure a high-quality service & swift resolution of production issues.

Key Responsibilities

• Provide 24x7 application support to Finance applications and front\xe2\x80\x90line support for incoming issues to ensure timely and effective resolution of user issues & queries, any system issues and batch job failures

• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool.

• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented

• Ensure all incidents and problems are proactively managed \xe2\x80\x93 Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management

• Collaborate with the development team in identifying issue resolutions and transitioning of releases into production environment.

• Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails

• Participate in DR/BCM activities or infrastructure related upgrade

• Perform batch monitoring and scheduling of ad hoc batch jobs

• Document support issues and solutions into knowledge base
  

Key Requirements

• Degree in computer science/engineering or related disciplines

• Min 5 years of experience in application support environment, preferably in financial institutions

• Excellent communication, interpersonal, analytical, and problem-solving skills

• Proactive and able to work independently and with a team.

• Good working knowledge with job scheduling using Control M

• Working experience in Hyperion, Oracle SQL/PLSQL, Unix, Windows MS SQL platforms

• Knowledge with performance management and reporting applications example OFSAA, Hyperion EPM/HFM, OBIEE, SAP (GL, procurement, REFX), OneSumX, Moodys Risk Authority will be added advantage.

• Knowledge of front to back operations, finance, risk and accounting will be added advantage
  

Gayle Tan EA License: 20C0213 EA Registration No: R1764745