: - At least 3+ years of IT experience in development / application support. - Should have good analytical and problem solving skills. - Good communication skills both verbal and writing with ability to discuss the is : - At least 3+ years of IT experience in development / application support. - Should have good analytical and problem solving skills. - Good communication skills both verbal and writing with ability to discuss the issue with users. - Exposure to Salesforce/MSD CRM or any programming knowledge. - Understand monitoring tools like ITRS, AppDynamics, Splunk, Kibana - Knowledge of ITIL and Incident managed tool Service Now is added advantage. - Databases : Mongo DB (Mongo Compass), Oracle (SQL developer), MS SQL Basic unix/Linux knowledge Desired Candidate Profile Others
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