Job Description

Role Overview

Program Advisor are the backbone of our offline Education business, being the bridge between the parents andthe teachers. The Program Advisor will be the educational professional that provides tailored student feedbackto parents-in-need and guide the parents to become part of the children's journey to success. He/she willsynthesize teacher feedback into actions for the parents, and highlight important details of our curriculum thatmost parents/students tend to miss out, helping to nurture the students to reach the best version ofthemselves. Down the line, this role will have a great opportunity to grow and develop a career in theOperations team. High potential Program Advisor who perform well will also be favorably considered for earlymanagement opportunities.

Responsibilities

Managing tailored consultations for parents and providing high level of services in advising parents on their child's specific academic needs. Liaison with internal stakeholders (teachers, curriculum, operations, customer success team, etc.) on both reactive customer feedback and process improvement initiatives. Guide the parents through their child's experience with LingoAce to maintain excellent customer experience during their journey here with LingoAce. Work with marketing team & teacher team to hit new students enrollment target by implement conversion journey. Work with teacher team together to drive student retention.

Requirements

Minimum 1-2 years of working experience in sales. Demonstrated track record of developing new opportunities, closing accounts and exceeding sales targets. High energy, passionate and deeply empathetic of the customer. Highly self-motivated with the ability to work fast and smart independently. Excellent communication skills, and good command in English and Mandarin is essential to succeed in this role. Knowledge of the education industry will be an added advantage. Good team player who can collaborate with respective stakeholders (teachers, curriculum planning, operations, customer success team, etc.) in ensuring high level of customer experience.
Job Type: Full-time

Pay: $3,000.00 - $4,000.00 per month

Benefits:

Employee assistance programme Health insurance Professional development
Work Location: In person