Job Description

Key Responsibilities

• Develop and implement strategic plans for BPO shared services that align with the organization's goals and objectives.
• Oversee the management and coordination of multiple shared services programs, ensuring timely and successful delivery of projects.
• Drive continuous improvement initiatives to enhance service quality, efficiency, and productivity within the shared services operations.
• Establish strong relationships with internal and external stakeholders, including clients, vendors, and cross-functional teams.
• Monitor and manage budgets, forecasts, and financial performance of shared services program.
• Identify and mitigate risks associated with shared services operations, ensuring compliance with regulatory requirements and industry standards.
• Lead, mentor, and develop a high-performing team of program managers and support staff.
• Provide regular reports and updates on the status, performance, and impact of shared services programs to senior leadership.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 10 years of experience in program management within a BPO or shared services environment.
• Have had past experience managing Shared Service setup in Life Science/Pharmaceutical industry.
• Strong leadership, strategic thinking, and problem-solving skills. Excellent communication and interpersonal abilities.
• Familiarity with program management software and tools. Understanding of BPO operations and best practices.
• Project Management Professional (PMP) or similar certification is highly desirable.

Competencies

• Ability to develop and implement long-term strategies that drive organizational growth and success.
• Deep understanding of shared services operations and ability to drive process improvements.
• Proven track record of leading and inspiring high-performing teams.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Ability to build and maintain strong relationships with diverse stakeholders.
• Strong financial acumen and experience managing budgets and financial performance

Skills Required