Job Description

DESCRIPTION

Are you motivated by driving successful change, supporting change transitions and capability development? Do you thrive on developing and executing customer-centric programs that raises the bar?

As the Program Manager, Change and Enablement - Data Center Procurement Governance, you will be:

-Accountable for the creation, management and delivery of effective change and communications to improve customer experience with DCPG

-Partner with DCPG team members to create content and communications materials that are impactful

-Develop DCPG Voice of Customer (VoC) program and feedback mechanisms to drive continuous improvements including project lessons learnt and customer-centricity;

-Support change and adoption programs across DCSP customer regions (AMER/ AJPC / EMEA) with systems and tools deployment;

Key job responsibilities
-Accountable for planning, execution, and delivery of nominated programs across multiple jurisdictions, with a focus on change, enablement and communications to improve customer experience and project outcomes;

-Review all existing SOPs, policies, customer engagements, communications materials and provide recommendations and improvement to balance standardisation/ regionalisation and certainty/agility;

-Develop, monitor, and report on internal metrics, goals, and key performance indicators to procurement stakeholders and senior management

-Take strong ownership of global programs under his/her remit including VoC, CSAT and NPS program development and implementation against metrics;

-Establish a culture of continuous improvement to ensure the programs under your management are industry-leading and nuanced to context drive value

-Have a learner mindset and seek continuous stakeholder feedback to identify and execute opportunities for program improvement and expansion

-Bring alignment between internal technical and non-technical teams, close gaps, remove roadblocks to ensure projects are delivered effectively, minimise waste and to schedule

A day in the life
Stakeholders you will interact with (not exhaustive): -Data Center Sourcing Procurement (DCSP) Regional Heads
-Procurement Category Managers (PCM)
-Data Centre Procurement Governance (DCPG) team members
-Sustainability Leads
-Functions such as Finance, Audit & Assurance, Application Security, Technical Developers and Delivery Teams

About the team
DCPG is a globally diverse team with a vision to optimize processes, centralize and improve data, drives proactive risk management, and ensures compliance to policies across the entire procurement lifecycle. This empowers our customers to make objective and timely decisions to support rapid data center growth and minimize total cost of ownership for AWS The team is diverse, comprising of skillsets ranging from program management, stakeholder engagement, system and tools development and analytics. Our team members are located in Singapore, Seattle (USA), Tokyo (Japan) and Sydney (Australia)

We are open to hiring candidates to work out of one of the following locations:

Singapore, SGP

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor\'s degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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