Job Description

:As a Program Manager at SMU's Lee Kong Chian School of Business (LKCSB), you will be a key player in supporting the daily operations, growth, and success of our Postgraduate Professional Programs. The role involves overseeing the entire lifecycle of the programs, from admissions to graduation, ensuring a seamless experience for adult learners.

• Partnership

• Support the Academic Director in the identification, negotiation, and implementation of partnerships with global institutions.
• Serve as the primary liaison with academic partners, managing all administrative aspects of student transitions, course delivery, and event coordination
• Academic Administrations

• Collaborate with the Registrar's Office (RO) to establish the academic calendar, create new course codes, and update curriculum.
• Oversee the timetabling process, ensuring clear communication with instructors and students, and addressing any issues that arise.
• Administer FACETS evaluations, ensuring timely responses and comprehensive reporting for faculty and academic leadership.
• Lead the preparation of accreditation and ranking-related data, playing a key role in maintaining the program's high standards.
• Student Experience and Engagement

• Drive the planning and execution of key student events, including orientations, team-building activities, social events, CSR initiatives, and graduation celebrations.
• Serve as the Programme representative during student briefings and orientation, ensuring a welcoming and informative experience.
• Oversee the student claims process, including managing reimbursements and other financial matters.
• Admissions and Onboarding

• Lead the student onboarding process, working closely with the Admissions team on student passes, and other relevant matters.
• Collaborate with the R&A team to ensure smooth admission and matriculation processes, and management of student profiles.
• Management of all required access to new students.
• Financial Management and Oversight

• Manage financial processes related to tuition billing, sponsorships, donor documentation, and student loans.
• Oversee the tuition fee collection process, including handling late payments, refunds, and financial holds.
• Oversee the financial budget of the Programme.
• Other duties as assigned

Qualifications:

• A good bachelor's degree with 5 years of relevant working experience
• Prior experience relevant to this position or acquired in an educational setting will be advantageous
• Analytical and meticulous with an eye for details
• A good team player, independent and proactive
• Ability to multi-task with good interpersonal and communication skills
• Decisive, with ability to work well under pressure
• IT savvy and proficient in MS Office Applications (Excel, Word, Powerpoint)
• Excellent written and spoken communication
• Fluency in Mandarin would be an advantage
• Able to work on weekends and weekday evenings when required
• Able to travel overseas

Other Information:#LI-JN2Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.About Us:Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

Singapore Management University