Job Description

VP, Business Programme Manager, COO Office

Posting Date: 21 Feb 2024

Location:
Singapore (City Area), Singapore, SG, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

We are building and expanding the best digital bank in ASEAN.

Traditional retail banking is changing rapidly, and will change even more in the next 10 years. We fundamentally rethink the retail banking strategy, business model and proposition, to stay relevant and keep up with the challenges that lie ahead in this rapidly evolving landscape.

TMRW (pronounced as "tomorrow") empowers the digital generation with a full suite of banking solutions through a smart, mobile-only app. Our mission is to build and expand the best digital bank in ASEAN. Launched in Indonesia and Thailand as the first mobile only digital bank by United Overseas Bank (UOB) in ASEAN, TMRW offers innovative and simple solutions to help customers stay one step ahead of their finances. Our business model is powered by next-generation artificial intelligence, machine learning, data analytics, user interface design and smartphone capabilities. These include our own digital technology innovations as well as solutions provided through our collaboration with FinTech partners. We embrace a competitive strategy that focuses on customer intimacy, measured by net-promoter-score (NPS).

Since launch, TMRW has won many awards in total, including: Best Digital Bank in ASEAN, Best Digital Bank for Customer Experience and Best Bank for Millennials.
As we enter our next phase of growth, we are looking for entrepreniurial and open minded team players who are keen to learn, enjoy taking on multiple roles, and willing to step out of your comfort zone.
You will be the catalyst of change for UOB and be part of our exciting roadmap in the next chapter of growth. Get ready for an exciting career path in a start-up environment that is diverse and fast-paced, where you will have the opportunity to be engaged in transformative programs, and collaborate with business, and technology teams as well as regional and country stakeholders. We believe in empowering our people, giving them autonomy and ownership of what they do and their successes.
Join us to transform the future of banking and make banking simple, transparent and engaging!

Job Responsibilities

About COO Office:

The COO office provides various business critical functions for the group such as PMO (Project Management Office) governance, Program and Project Management for strategic projects, Business operations support, Financial Management and drives the group\'s change management initiatives.
Job description:
The role reports to Head of PMO & Business Ops and will be responsible for working with relevant stakeholders to drive strategic change management initiatives for the group, and from time to time, support the Business Leads to deliver on key strategic projects in the role of Business Project Manager.

Responsibilities:

1) Business Project Manager for Strategic projects
In this role, the incumbent will report to the Business Lead of the project and be accountable for managing the scope, timeline and resources of business streams of work which include but are not limited to Marketing and customer communications, regulatory approvals, 3rd party partnerships, training, establishing target operating models (TOMs) and managing the dependencies with tech build of the project

• Identify the business streams of work to be done by working with the business SMEs
• Establish scope, timelines, ownership, risks and dependencies for each stream of work based on user needs and a good understanding of applicable business systems and industry requirements
• Track & report progress on each stream
• Escalate as necessary, especially the dependencies with the tech build

2) Change management

• Build on the innovation and learning culture of UOB TMRW by driving new initiatives to deepen employee engagement
• Developing talent within the group by working with the business leads to identify the development needs for their staff and developing and rolling out the training, skills upgrade & cross-function rotation programs
• Contribute to the strategic goal of Agile transformation by developing awareness of Agile principles and Ways of Working across all functions and management levels of UOB and the continuous assessment of UOB TMRW group\'s Agile maturity and implement action plans for its continuous improvement.
• Drive UOB TMRW\'s Operational Excellence Mission which is to deliver a high quality product with faster time to market through a highly engaged workforce and continuous improvements in the Way We Work.

Job Requirements

• Master\'s or Bachelor\'s degree in Computer Science, Engineering or similar relevant field
• Work experience of more than 2 years as a Business Analyst / Project Manager with proven track record of managing complex projects with different levels of stakeholders from multiple teams/departments, within budget and timeline
• Work experience in Consumer Banking or parallel industry is preferred
• A relevant project/program management qualification (e.g. Agile, PRINCE2, PMI) OR equivalent Agile certification (Eg. PSPO I)
• In-depth working knowledge of Agile process and principles
• Highly analytical and structured in approach to problem solving Ability to deal efficiently with escalations and difficult situations/people under pressure
• Ability to communicate at all levels with clarity and precision (verbal & written)
• Excellent organizational and time management skills
• Pays high attention to details, is process oriented and values process efficiency
• Ability to adapt to a changing environment and handle multiple priorities

Travel within the region may be required from time to time

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

Competencies

1. Strategise
2. Engage
3. Execute
4. Develop
5. Skills
6. Experience

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