Job Description

:

JOB PURPOSE

To manage the assigned programme.

DUTIES & RESPONSIBILITIES

Time Management and Service Quality

Periodic review on the programme\xe2\x80\x99s Key Performance Indicators (KPI) to ensure overall effectiveness.

Responsible for the management of programme which includes operations, planning and maintaining work systems, procedures and training that enable and encourage the optimum performance of health care staff.

Conduct Annual Performance Appraisal for the programme staffs, and provide counselling where necessary.

Data Management

Manage and monitor the available feedback systems (service surveys, home visits, etc) to achievement of high service quality, address service failures and perform work improvement initiatives as required.

Review and update the programme\xe2\x80\x99s Standard Operating Procedures (SOPs) to ensure compliance with service guidelines from relevant governing agencies/bodies.

Prepare and submit relevant programme weekly/monthly reports to HODs, for their approval.

Stakeholder Management

Work in partnership with multi-disciplinary teams internally and with stakeholders in the community to ensure smooth coordination and holistic care for clients across services.

Conduct periodic meetings with programme staffs, support teams for information/instruction dissemination, gathering of feedbacks, review of outstanding issues and other work-related matters.

Manage/approve programme staffs\xe2\x80\x99 annual & home leave applications, with considerations to operational needs and available manpower.

Manage staff retention, recruitment, training and deployment to achieve department operational objectives.

Asset Management

Keep records of equipment and consumables

Learning & Growth

Plan, implement, evaluate, and improve the efficiency of work processes and procedures to meet programme\xe2\x80\x99s service requirement.

Embark on work tasks assigned by the reporting officer / HOD

Qualifications:

Degree in any Discipline

Strong communication and teamwork is required for the roll

Proficient in Microsoft Office

Ability to communicate in English and other local languages

Other Information:

COMPETENCIES (KNOWLEDGE, SKILLS & EXPERIENCE NEEDED FOR THE JOB)

Strong interpersonal kills

Analytical and decision-making skills

Relevant knowledge and skillfulness

Maintains good relations and an cooperative team player

Ability to make timely and practical decisions

Multi Bilingual

WORKING CONDITIONS

Ability to attend to internal/external emergency situations (even after operations hours) when necessary.

About Us:

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK \xe2\x80\x93 Empowering the Community.

Thye Hua Kwan Moral Charities