Job Description

Position Overview

As part of the METS Service Operations (MSO) Division, the role of Performance Management Unit (PMU) is focused on providing strategic analysis for the Division and the aligned departments from a qualitative and quantitative perspective.

Role & Responsibilities

Performance Management

1. Support management in analyzing the department\'s performance against MSO Performance KPI/KSF.

2. Collation of data from different business teams and consolidation of information for analysis.

3. Establish Data Set structure to allow for ease of data comparisons/analysis.

4. Identify trends and emerging issues that can impact MSO Performance, as well as continuous updates and refinement of various indicators as required.

5. Formulate plans, initiatives and programs to support the implementation of MSO Dashboard to provide summary view of MSO performance.

Financial Management

1. Consolidate and communicate division\'s financial position providing financial data to support key decisions.

2. Supporting department members on financial matters while partnering with Corporate Finance.

3. Ensure cost recovery for resources and target savings from current tools and automation processes.

4. Review projected costs and revenue in conjunction with internal and external (e.g. finance) teams to ensure cost recovery and to review/develop cost recovery and pricing model where required.

5. Partnering with various stakeholders on the annual workplan and budgeting/forecast exercise, supporting various stakeholders with analysis and reviews of financial variances.

6. Enhance existing presentations to be concise and succinct by using less words and more graphical representations.

Planning Support

1. Establish and enhance the resource management process to increase the teams\' productivity by rightsizing the team and matching skillsets to projects/maintenance support activities.

2. Provide division wide central support helping with organization charts refresh, SharePoint design for data capture, asset/equipment tracking, groupwide Hygiene KPI tracking, employee dashboard and MSO Intranet enhancement, managing department HCloud needs.

3. Assist in Vendor Contracts and Payment Management whereby all contracts are renewed on time, contractual documents are properly inventoried and stored, follow up contracts due for renewal. Also help track Vendor\'s KPI fulfillment to ensure timely payment approvals {AMS (Annual Maintenance Services) Processes} are documented with supporting documents/artifacts.

4. Enhancing MSO internal Digital platform by creating Employee Dashboard where all related activities/information will be summarized within his/her own portal

Requirements

Qualification & Skill-sets (Functional & Technical)

Bachelor Degree in Technology/Accounting/Finance/Business Administration or Diploma with extensive working experience.

Masters Degree is a plus.

Financial Planning and Analysis (FP&A), Project Management and/or consultancy experience is highly valued.

Experience in Technology management support function is a plus.

Advanced proficiency in Excel (Pivot Tables, data correlation, parsing data, etc.), PowerPoint presentation.

Knowledge of Service Now, SAP, MS Projects, MS SharePoint, MS Teams, MS Edge, HTML, Power BI, Tableau, Business Objects, VBA/Macro, Python will be a plus

Qualifications or experience in managing project performance/finance reporting matters is a plus.

Min 4 years or more of Working Experience.

Experience in Project Financial Management in a corporate environment.

Understanding Changes & Transformation (process re-engineering) in a corporate environment

Data Set Structuring and Modelling Skill is a plus

ITIL / ITSM knowledge is a good to have

SLM (Service Level Management) knowledge & relevant Implementation experience is a strong advent

Soft skills

Self-starter with strong analytical skills, meticulous and ability to manage and prioritize assigned objectives.

Ability to be concise and succinct in communication and thought process when interacting with management.

Logical and has ability to rationalize issues and proactively suggest plausible solutions.

Willingness to learn and be able to deep dive into financials/KPIs to explain variances.

Ability to think big picture and challenge status quo processes to provide value added support to stakeholders.

Highly motivated and resourceful individual who will be able to work effectively and efficiently.

Team player who is able to interact with all levels of personnel/management.

Charisma, integrity, candor are traits especially essential for the success in this role.

Ability to learn, unlearn and relearn.

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