Job Description

Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Team SummaryThe Project Management Team at Visa Cross Border Solutions is responsible for implementing new client integrations and assisting existing clients with upgrade projects. This requires close collaboration with the Business, Solutions, Compliance and other internal teams to ensure client projects are delivered within the expected timeline and meet quality standards. Team members are also expected to lead programs that drive continuous improvements in operational efficiency and client satisfaction.What a Project Coordinator does at Visa:As a Project Coordinator in Visa Cross Border solutions, your role will be diverse, dynamic, and integral to our operations. Your responsibilities include:Lead the cross-functional internal teams to deliver client projects within the expected timeline and meet (or exceed) quality standards.Coordinate, manage and support all efforts for implementation planning, communications, and escalations.Identify project needs and potential showstoppers and address such with mitigating measures.Manage expectations from internal and external stakeholders with regular updates and assist collating operational reports and insights for governance.Document and maintain processes, procedures, and operational documents.Scope out new projects, define objectives, deliverables, and timelines. Oversee all stages from inception to completion.This role is based out of Singapore Hub and supports APAC markets. The role will report to Head of Solutions, APAC for Visa Cross Border Solutions.Why this is important to VisaThe Project Coordinators at Visa play a vital role to ensure smooth operations and successful project outcomes. They navigate between internal and client teams, manage expectations, and identify and address project needs effectively. Their work is crucial in delivering projects on time, maintaining quality standards, and enhancing client satisfaction. With their expertise, they contribute significantly to the successful deployment of client projects. This benefits our clients\' businesses, uplift the experience of end users, and brings business outcomes for Visa.Qualifications

• Exceptional communication skills, both verbal and written, with a strong ability to manage internal and external stakeholders.
• Capable of handling competing priorities, time sensitive deliverables, and make informed decisions.
• Ability to effectively influence others cross-functional teams and lead without authority.
• Experience in establishing internal best practices, methodologies, templates, tools, utilities and processes for appropriate standardization of implementations.
• Fluency in Mandarin is necessary due to the client communication requirements in Mandarin-speaking markets. Proficiency in other North Asian languages such as Korean or Japanese is advantageous.
• Relevant working experience or certification in project management is a plus.
• Experience in Compliance, Payments or Transactional Banking is beneficial.

Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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