Job Description

Overview:

At IMBA, we create extraordinary cultural and experiential attractions that bring people, ideas, and stories together. As we gear up for launch, we are seeking a Project Manager (Ticketing & Operations) to oversee end-to-end operational readiness -- from system setup and vendor coordination to day-to-day front-of-house (FOH) management once live.




This is a hands-on, cross-functional role that bridges project execution, ticketing infrastructure, and guest experience operations. The role suits someone who thrives in start-up environments, is operationally sharp, and can drive structure amidst scale-up chaos.

Key Responsibilities:

1. Project Management & Operational Readiness




Plan, coordinate, and track deliverables across project timelines for IMBA attractions and ticketed events.




Lead coordination between internal departments (Marketing, Brand, Creative, PMO) and external vendors.




Oversee operational setup for FOH, retail, and visitor flow -- ensuring systems and manpower align to guest volume projections.

Manage operational documentation, SOPs, and contingency plans for event or site launches.

2. Ticketing Operations




Manage the setup and integration of ticketing systems (POS, CRM, and API partners).




Liaise with third-party ticketing partners, tech vendors, and finance for reconciliations and reporting.




Monitor ticketing performance, data accuracy, and customer journey touchpoints.




Develop and enforce ticketing policies -- refunds, reissues, group bookings, and VIP access.

3. Front-of-House & Guest Experience

Oversee FOH operations including staffing, scheduling, training, and service standards.




Implement FOH SOPs ensuring a seamless visitor experience from entry to exit.




Support visitor communications, guest relations, and incident management.




Coordinate with HR on manpower planning, part-timers, and ambassador recruitment for launch operations.

4. Cross-Functional Collaboration

Work closely with Marketing & Partnerships to ensure ticketing promotions and data sync.




Coordinate with the Finance team for daily sales reports, settlements, and compliance.




Partner with HR for onboarding and scheduling of FOH and Ops teams.

Preferred Attributes:

Diploma or Degree in Business, Events, Tourism, or related field.




5-8 years' experience in project operations, ticketing, or attractions/events management.




Prior experience with ticketing platforms (e.g., SISTIC, Klook, GlobalTix, etc.) is highly preferred.




Strong multitasking, communication, and stakeholder management skills.




Hands-on, solution-driven mindset; thrives in fast-paced environments.

Competencies:

Excellent project coordination and vendor management skills.




Operational awareness and resourcefulness.




Data-oriented with attention to detail.




Leadership and team motivation, especially for FOH and part-time crews.