Job Description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Provide a high level of customer service, through an effective and efficient service operation so as to deliver the strong commitment and professionalism of onsite service Tool Management Center (TMC) of Atlas Copco Industrial Technique\'s customers.

To succeed, you will need

• Develop professionalism onsite service TMC operation at customer site Hyundai Motor Group Innovation Center in Singapore (HMGICS), Address : 2 Bulim Link, Singapore 649674.
• Develop rapport with customers through effective communication, interpersonal skills, and professionalism, responding to customer needs and working to satisfy customer expectations.
• Able to delivery of service product (Start-up, Maintenance, and Optimization) with excellent
• Plan and manage On-time preventive maintenance for Improving tool performance and Extending tool lifetime
• Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability etc) and ensure the target fulfillment.
• Update and report status of progression and KPIs directly to Onsite Service Leader / Service Manager or Business Line Manager.
• Maintain regular meeting with customers to identify the customer\'s requirement, analyze their demands and deliver gap closure plan.
• Keep effective interaction with other function (such as project and sales) to setup and optimize the cross functional processes.
• Support project with be assigned from Onsite Service Leader / Service Manager or Business Line Manager.
• Maintain global operation standard of TMC (Tool Management Center) system
• Develop cost saving program and improvement activity (kaizen) as information to support renewal service contract proposal with Service Sale.

In return, we offer you

• Career growth opportunites
• Working with many colleagues in different countries within one CC.

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City
Singapore

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco