Job Description

With the aim of enhancing Retail Sales Promoter training and performance, the ideal candidate will be someone who exhibits a keen interest in technology, is a confident speaker, and is devoted and passionate about creating a culture of learning, and new technology, and fostering brand loyalty. Collaboration with various internal (Account Management Team) & external stakeholders (Client) to create and execute outstanding product and soft skill training for our field force team promoters. Product: Electronic devices (Mobile, Tablets, Smart Watchers) product line. Deliver product training whilst ensuring on-time product sales talk and training of sales forces to help achieve the company\'s sales and brand objectives.

With the aim of enhancing Retail Sales Promoter training and performance, the ideal candidate will be someone who exhibits a keen interest in technology, is a confident speaker, and is devoted and passionate about creating a culture of learning, and new technology, and fostering brand loyalty. Collaboration with various internal (Account Management Team) & external stakeholders (Client) to create and execute outstanding product and soft skill training for our field force team promoters.

Product: Electronic devices (Mobile, Tablets, Smart Watchers) product line.

Deliver product training whilst ensuring on-time product sales talk and training of sales forces to help achieve the company\'s sales and brand objectives.

This is an Internal/In-house, full-time/permanent position with Adecco.

Working Location: Central Area, Orchard

• Design and creates training materials for products, soft skills, sales talk guides, and assessment criteria
• Collaborate with the client\'s training team for the development of both online & offline training content, training plan with clear training outcomes, training methods, modules, training tools and schedule/duration
• Executing in-store training and/or on-site coaching field force team promoters in accordance with the client\'s business objectives and defined retail standards
• Responsible for researching and selecting the best platform to deliver and utilize training materials to meet the training desired outcome (ie: presentation, persuasion techniques, simulating sales scenarios, and preparing training programs that cover knowledge gaps)
• Create a succinct and comprehensive competition product analysis that will help field force team promoter better grasp the competitive advantage of our product
• Consolidate and analyze training evaluation for refining training roadmap (identify areas of improvement)
• Support and mentor the new field force team promoters
• Respond and manage field force team promoter queries pertaining to training matters
• To train 100% of Retail Sales promoters & drive 100% assignment completion. This includes tracking of both online and offline training participation rate and tracking certification process (if any), etc
• Devise innovative ways to build knowledge and demonstrate ROI
• Develop and keep up-to-date records of the training curriculum and structured training documentation
• Scheduling and booking resources, managing training attendance
• Evaluates staff performance and learning while conducting an regular in-store evaluation / store audits of the field force team promoter
• Periodic operational reviews with key stakeholders
• To manage training budget
• To support ad-hoc projects, as requested

Job Requirements

• Prior experience in retail/event management operations or training of retail staff is preferred
• Strong interest in technological products
• Firm and assertive
• Disciplined (punctuality)
• Sense of responsibility and dependability
• Fast-paced and dynamic
• Able to communicate with people from all backgrounds and profiles
• Favors working in a team environment
• Flexibility in terms of working hours
• Resourceful and creative
• Availability to travel and visit our retail stores, as needed

Duncan Chew

EA License No: 91C2918

Adecco