Job Description

Responsibilities Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world\xe2\x80\x99s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every Traveller.
The Public Affairs Manager will oversee stakeholder mapping and is responsible for driving strategic stakeholder engagement, cultivation and partnership management, and developing engagement strategies - with a key focus on strategic matters of significance to the Group across the region. The Public Affairs Manager\xe2\x80\x99s focus areas also include corporate reputation, issues & crisis management, strategic communications, and media and community relations. Ultimately, he/she shall play a key role in strengthening the Group\xe2\x80\x99s reputation through both proactive and reactive PR strategies.
In this Role, you will get to:
International Relations \xc2\xb7 Manage/coordinate the development of collaborations and relations between the Group and international/regional bodies/associations in the region \xe2\x80\x93 with the objective to identify new partnership opportunities and develop synergies with these bodies/associations, including MOUs. \xc2\xb7 Monitor and understand emerging trends, policies and the external environments; coordinate closely with the business units and key cross-functional teams (including Legal and Finance) to assess and recommend responses/actions to international policy challenges or emerging trends, develop narratives, and engage key stakeholders effectively in the region. \xc2\xb7 Identify, plan, and support the Group\xe2\x80\x99s C-level leaders at international conferences, including government-organised events, in the region.
Public Relations \xc2\xb7 Develop, define and execute PR communications strategies in consultation with respective stakeholders and business partners to increase group brand awareness across Southeast Asia.
Issues Identification & Crisis Management \xc2\xb7 Advance crisis preparedness, identify and address issues that may impact the Group\xe2\x80\x99s reputation; develop strategies for communications and responses in the event of a crisis in the region and provide prompt advice to HQ accordingly.
Corporate Social Responsibility \xc2\xb7 Identify, recommend and execute new programmes relating to the Group\xe2\x80\x99s ethical, sustainable and environmental responsibilities, while also ensuring a real/sustainable impact on local communities across the region. \xc2\xb7 Assess and make recommendations on requests for support on CSR-related campaigns and activities across the region, including assessing the needs of beneficiaries, budgetary and resource planning, and evaluation of project impact on the Group\xe2\x80\x99s objectives while ensuring alignment of all CSR campaigns\xe2\x80\x99 goals across the region.
Corporate Awards \xc2\xb7 Support the regional PR managers in identifying and pitching for top awards strategically, including those relating to the Group\xe2\x80\x99s business focuses, such as Marketing-focused awards.

Requirement What you\'ll Need to Succeed : \xc2\xb7 Degree in Public Relations, Media, Journalism, Hospitality or other relevant fields. \xc2\xb7 Minimum 5 years of relevant experience (ideally in government or public affairs); international experience is a plus. \xc2\xb7 Proven stakeholder management skills, and strong track record in managing multiple projects involving cross-functional/ crossborder teams concurrently whilst adhering to timelines. \xc2\xb7 Strong network of stakeholders\xe2\x80\x99 contacts in the region. \xc2\xb7 Exceptional verbal communication, writing, and presentation skills \xc2\xb7 The ideal candidate will be based in Asia and, if applicable, willing to relocate to or travel frequently within the region.
Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it\'s a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What\xe2\x80\x99s more? \xc2\xb7 Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions \xc2\xb7 Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact. \xc2\xb7 We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. \xc2\xb7 We encourage hybrid work arrangement. \xc2\xb7 Enjoy discounts for booking travel products at Trip.com \xc2\xb7 Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Click the link to learn more about What makes Trip.com Group a leading global travel service provider? (https://www.youtube.com/watch?v=w4D31J3atps\xef\xbc\x89 Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish (https://www.youtube.com/watch?v=KQSUxvFTyqM\xef\xbc\x89 Find out more job opportunities at https://careers.trip.com Have a good trip and see you soon!