Job Description

Role Summary

Ensures timely delivery of purchased materials and components by monitoring supplier schedules, following up on outstanding orders, and resolving delivery issues. Coordinates closely with suppliers, logistics, warehouse, and production control department to support uninterrupted manufacturing operations.

Key Responsibilities

1. Order Confirmation & Follow-Up

Review purchase orders (POs) to verify part numbers, quantities, delivery dates, and commercial terms. Obtain supplier order confirmations and update ERP/MRP records accordingly. Maintain a master expediting log for tracking open POs and delivery commitments.

2. Delivery Monitoring & Expediting

Monitor supplier delivery performance against agreed schedules. Follow up regularly to ensure timely shipment of materials and components. Expedite urgent orders, especially for production-critical or customer-priority requirements. Proactively identify risks of delay and work with suppliers on corrective measures, such as split shipments or alternative transport methods.

3. Coordination with Internal Teams

Communicate delivery status, changes, and delays to

Production Control

to support schedule adjustments. Coordinate with

warehouse and logistics

for receiving schedules, inbound inspections, and storage allocation. Liaise with procurement and suppliers to resolve capacity, lead time, or technical issues.

4. Quality Issue Management

Work with

Quality Assurance (QA)

to handle non-conforming incoming materials. Notify suppliers promptly of quality issues and arrange replacements, repairs, or concessions. Track quality incidents and ensure completion of corrective and preventive actions (CAPA).

5. Supplier Performance Monitoring

Track supplier KPIs including on-time delivery rate, quality acceptance rate, and responsiveness to issues. Maintain a supplier performance database with delivery and quality history. Provide input for quarterly and annual supplier evaluations. Recommend supplier development or corrective action plans based on performance trends.

6. Issue Resolution

Investigate and resolve discrepancies in deliveries, quantities, specifications, or quality. Arrange for return shipments, replacements, or expedited rework when required. Escalate unresolved supplier performance or quality issues to the Purchasing Manager.

7. Documentation & Record-Keeping

Maintain accurate records of supplier communications, delivery schedules, shipment tracking, and quality incidents. Update ERP/MRP with shipment status, delivery confirmation, and inspection outcomes. Provide data for management reports on expediting activities and supplier performance.

8. Reporting & Continuous Improvement

Prepare weekly and monthly expediting and supplier performance reports for management. Highlight recurring issues and propose process improvements to reduce delays and quality problems. Support cross-functional initiatives to improve supply chain reliability and supplier collaboration.

Key Performance Indicators

Supplier on-time delivery rate Expediting response time Delivery issue resolution rate * Quality incident closure rate