Quality Assurance Officer
Singapore, Singapore
Job Description
Working hours: Mon - Fri 9:00am - 6:30pm
Salary: $2,600 - $3,000
Location: Novena
1 Year renewable contract
Contract Performance Bonus and Annual Salary Increment
Job duties:
- Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
- Review closed sales calls per day for General Insurance Team.
- Backup for Auto Insurance for Call Review purposes.
- Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
- Prepare, track and send Quality Assurance related reports to management and team. (NMD, Service Quality Monthly, Penalty Points Table)
- Keep track on all the status of Quality Assurance Cases from beginning to end process and provide update to management on a timely manner.
- Weekly meeting with management to discuss on discrepancies and solutions for further improvements.
- Requires (BCP) Basic Insurance Concepts and (PGI) Personal General Insurance Certificates.
- Candidate must be able to evaluate and provide feedback on calls.
- Meticulous and responsible team player.
- Proficient in Microsoft Office.
- Able to multi-task.
- Fast Learner and willing to learn on multiple Insurance Products.
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Job Detail
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Job IdJD1212899
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2600 - 3000 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned