Quality Assurance Officer
Job Description
Working hours: Mon - Fri 9:00am - 6:30pm Salary: $2,600 - $3,000 Location: Novena 1 Year renewable contract Contract Performance Bonus and Annual Salary Increment Job duties: * Deliver Qualit Working hours: Mon - Fri 9:00am - 6:30pm Salary: $2,600 - $3,000 Location: Novena 1 Year renewable contract Contract Performance Bonus and Annual Salary Increment Job duties: Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management. Review closed sales calls per day for General Insurance Team. Backup for Auto Insurance for Call Review purposes. Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management. Prepare, track and send Quality Assurance related reports to management and team. (NMD, Service Quality Monthly, Penalty Points Table) Keep track on all the status of Quality Assurance Cases from beginning to end process and provide update to management on a timely manner. Weekly meeting with management to discuss on discrepancies and solutions for further improvements. Job Requirements: Requires (BCP) Basic Insurance Concepts and (PGI) Personal General Insurance Certificates. Candidate must be able to evaluate and provide feedback on calls. Meticulous and responsible team player. Proficient in Microsoft Office. Able to multi-task. Fast Learner and willing to learn on multiple Insurance Products.
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Job Detail
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Job IdJD1218238
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$31200 - 36000 per year
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned