Job Description

Job Responsibilities
This position is responsible for driving the Lam Quality Program in the region - drive quality investigation/RCCA towards resolution & build customer’s trust.

• Take leadership role in the Lam Quality Management through the IQMS (Integrated Quality Management System)
• Maintain/edit content quality of NCe (Non-conformance External) & adjust customer impact level appropriately; identify gaps in NCe to Field Service Management & drive improvements.
• Monitor content quality of Investigation & RCCA (Root Cause/Corrective Action); report deficiencies to originator & GQ (Global Quality)
• Respond to RFI (Request For Information)
• Maintain key customer metrics in the region; engage with QCOs (Quality Case Owner) to drive Investigation & RCCA or other performances as required
• Extract reports from Investigation & RCCA to be presented to customers; review for customer friendliness of content & manage edits through QCOs
• Provide feedback to GQ on customer reaction to delivered content originating from iQMS
• Drive iQMS Investigation cycle times 14 days & 60 days for Critical & Low Customer Impacts; and timelines as stipulated by Customer (for SQN or SCAR)

Other Job Responsibilities

• Build customer trust through consistent communication and reporting
• Contribute to the Quality Community & collaborate with all regional QPLs
• Spares Business Analysis
• Develop reports and analysis to improve Spares business management
• Work closely with Finance, Product Specialist, Account and Operations team to analyze spares market share and business performance against forecast and commits
• Pro-actively highlight spares agreements (MBI, MSA) where customers may not be meeting their commitments
• Analyze and recommend areas for improvement in business management, spare parts pricing and performance management

Minimum Qualifications

• Engineering degree or equivalent/ with relevant working experience
• Excellent customer management skills and possess experience in dealing with difficult work partners
• Possesses strong inter-personal, negotiation and communications skills
• Possesses strong analytical and problem solving skills
• Able to work in an air-conditioned clean room; wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes

Preferred Qualifications

• 2 to 5 Years’ Experience in Field Service / Field Process / Quality Assurance in the Frontend Semiconductor industry

Our Commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We Look Forward to Your Application