Summary

The Quality Manager is responsible for overall compliance of Quality Management System for the plant. This role reports to the Service Center Manager.

Roles and Responsibilities

• Ownership includes both quality assurance and quality control. Includes quality assurance of products, services, manufacturing processes. Includes conformance in manufacturing, incoming goods control, product inspection, witness points, etc.
• Manage a team of product quality engineer and quality assurance engineer
• Develop effective plans to reduce cost of poor quality, customer escapes
• Implement local quality priorities in line with Global, Regional and Plant quality strategy
• Drive fast and accurate resolution of customer and internal issues, drives effective corrective and preventive actions
• Lead RCA management, ensuring timely RCA resolutions
• Ensure ISO re-certification & compliance
• Lead Kaizen efforts to reduce or eliminate top defects
• Drive problem solving to reduce repeated top concerns
• Build Quality Culture through Stop Work, On-time concern closure, quality improvement projects
• Responsible for Management of Change process and Change Control Board implementation
• Overall responsibility for Internal Audit execution, for conformance to quality plans, systems, and requirements as per the Internal Audit Plan
• Collaborate with global team to share and implement best-practices
• Lead , develop, coach operation team on quality methods and key competencies related to critical processes
• Ensure adequate training/skills for product quality engineers, internal auditors, quality control inspectors

Required Qualifications

• Bachelor Degree in Engineering or suitable practical experience
• A minimum of 8 - 10 years experience in quality, operation or equivalent management role

Desired Characteristics

• Strong team player
• Inclusive leadership, communication & coaching skills
• Able to anticipate, identify and resolve complex business issues, working with multiple stakeholders
• Knowledge in NDT, EMT, Borescope, QC inspection work would be desired
• Experience in preventive Q tools (FMEA, MSA,) would be desired
• Proven expertise in RCA and CAPA tools such as 8D would be desired
• Lean Practitioner or Six Sigma Black Belt would have advantage
• Knowledge of heavy duty gas turbine buckets and rotor repair methods and processes would have advantage
• Technical experience in Gas Turbine / Steam Turbine / Generator Services would have advantage

Additional Information

Relocation Assistance Provided: No