Job Description

As a Quality Officer, you will: + Support the Quality Specialists and Quality Manager in maintaining

GMP and GDP standards

across operations. + Help manage the

Quality Management System (QMS)

, including change controls, non-conformances, CAPAs, and risk management.
+ Assist with

client and regulatory audits

, including coordination and follow-up on observations.
+ Prepare reports, conduct data analysis, and support

process improvements

across business areas.
+ Communicate quality requirements to employees and provide training on QMS procedures when needed.
+ Investigate

quality issues, customer complaints, and supplier concerns

, identifying root causes and supporting corrective actions.
+ Contribute to

document control

by creating, reviewing, and maintaining SOPs, work instructions, and quality records.
+ Collaborate with third-party suppliers, customers, and internal teams to resolve quality-related matters.
+ Support additional quality activities such as

product complaints, recalls, batch release checks, artwork approvals, and discrepancy handling

.
+ Provide general administrative and operational support to the wider Quality team.

Additional Duties

Please note that this list is not exhaustive. As part of a dynamic business, tasks and responsibilities may vary, and flexibility is expected. Additional duties may include:

Supporting quality complaints (product and service) and recalls. Assisting Quality Operations in the GMP warehouse, including batch release, artwork proofing and approvals, discrepancy handling, and temperature excursion management.

Requirements

A Diploma/Degree in Life Sciences, Pharmacy/Pharmacology, or Chemistry (preferred). Experience in a Quality Assurance role or related field; audit hosting/support experience is an advantage. Knowledge of GMP and GDP guidelines for medicinal products. Understanding of WDA(H), MS, and MIA(IMP) license conditions (desirable). Strong communication skills with the ability to work independently and as part of a team. High level of self-motivation, accountability, and discipline. Excellent IT, planning, administrative, and organizational skills. A solutions-oriented mindset with strong problem-solving ability. Flexibility to adapt to changing priorities and act with urgency when required. Exceptional attention to detail.

Benefits

In return for your valuable contributions and commitment to our organization, we are pleased to offer you an attractive and comprehensive benefits package that includes: A competitive monthly salary that reflects your experience, skills, and the industry standards, ensuring that you are fairly compensated for your hard work and dedication. A performance bonus designed to reward exceptional performance and achievements, providing you with additional financial incentives as you excel in your role. Generous annual leave of 20 days, allowing you the opportunity to take time off for rest, relaxation, and personal pursuits, promoting a healthy work-life balance. * Ongoing professional development opportunities, including training programs, workshops, and access to resources that will help you enhance your skills and advance your career within our organization.