Facilitate proper operation, maintenance, and restoration of global data network.
Follow KOP to progress and update Incident and change tickets
Implement regular break fix related changes
Acts as an internal training resource to tier 1/2 operations engineers
Participate in effective handovers between L2 and L1 operation teams.
Perform timely escalations to technical and management teams and engage vendor escalation services (Cisco TAC, JTAC, Checkpoint, McAfee)
Provide detailed written summaries of Incidents.
Your skills and experience:
5 years or more of networking industry experience in enterprise grade networks.
CCNA or other associate to professional level certifications.
Technical ability to troubleshoot and progress complex IP networks and hardware problems
Hands-on experience in troubleshooting problems pertaining to IP routing and network protocols (OSPF, BGP, EIGRP, RIP, spanning tree, multicast, Netflow, Splunk and Wireshark.)
Liaison with Operations Level 1 Engineer, Operations Level 2 Engineer, other IT groups regionally and globally for support and resolution of high priority incidents.
Understanding of DNS,DHCP, GTM, LTM, Wireless technology; voice and video; DWDM (Adva),ULL environment, basic Linux skills , DDOS,NIDS, Virtualization
Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirement applies.
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