Job Description

Act as the point of contact for the client(s) with specialization in Fund Services for SeS clients comprising of Asset Managers, Insurance companies etc. Expectation is that the person appointed is the RM for clients, handle client management, risk and other topics and handle projects with the client and internal stakeholders.

Additional

Details of the Division and Team:

Securities Services business is a part of the Corporate Bank division in Deutsche Bank. The business in APAC is serviced out of 12 locations.

This role is based in Singapore where we are looking for a dynamic and aspirational individual keen to make a career in the securities services business. The role is in the Relationship & Transaction Management (RTM) team of Corporate Bank. This is a client facing role and the individual should be able to manage both domestic as well as off-shore/cross border clients for Custody & Fund Services

Your key responsibilities:

This role is a permanent role in the Relationship & Transaction Management (RTM) function of Corporate Bank-Securities Services business. The RTM function is the backbone to Corporate Bank supporting client services, relationship management, farming, and transformation & efficiency initiatives for the business. The team is responsible to work closely with clients and internal stakeholders to provide our clients service-par-excellence.

We are looking for a dynamic individual to handle client services and relationship management for Institutional clients (Asset Managers, Insurance Companies, and other Institutional clients) who have appointed us as their Fund Services providers.

Expectations from the role:

• Relationship Management for Clients
• Provides oversight and acts as escalation contact for service-related queries by applying the highest standards. Works closely with various stakeholders like Coverage, Sales, Product Managers and Operations to resolve road blocks that hinder closure of deals / Client request.
• Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for clients.
• Identifying potential client services concerns and facilitating proactive intervention steps.
• Organize regular client meetings and formal service performance reviews with clients according to strategic priorities and client needs.
• Monitor the service delivery quality delivered.
• Work with clients for additional / new business development
• Contributes to Continuous Improvement in activities leading to operational efficiencies and increase in Business.
• Work with stakeholders to carry-out KYC recertification within the prescribed timeframe and continuous vigilance responsibility
• Ensure all client deliverables meet the agreed timelines.
• Working knowledge on electronic banking platforms and self-service apps.

Your skills and experience:

• Have a minimum of 5 to 8 years client services experience working in Securities Services business.
• Have sufficient experience in handling clearing & settlement, Corporate Actions query handling and processes as required for global custody.
• Have experience in managing Relationship for Institutional clients.
• Working knowledge on KYC/ Client Onboarding processes/ requirements.
• Be well-versed with MS-Office applications.
• Be pro-active and able to resolve and respond to clients\xe2\x80\x99 queries and issues within the agreed turnaround times.
• Be diligent and ensure quick escalations on key client issues or matters requiring senior management attention.
• Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management.
• Dynamic thinking and highly adaptable to constantly changing environment

Strong time management, organizational, planning and follow-up skills; ability to multi-task effectively

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirement applies

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