Job Description

The Technology Service Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Technology Service Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management. The main tasks of the Technology Service Analyst are: monitoring and tracking activities, analysing issues, supporting the resolution of issues and conflicts and preparing reports and meetings. The Technology Service Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.

Additional

Details of the Division and Team:

Global Unix Support Team

The Global Unix Support Team is searching for a candidate who is proficient within a UNIX (Solaris) and Linux (SLES, OEL) environment.

As a UNIX SA in our team, you will provide UNIX support for the Global UNIX estate of around 5000 servers. We are looking for a good communicator and a problem solving individual. You will provide both operational support of the UNIX estate, system maintenance (patching), and storage migration work where necessary. You\xe2\x80\x99ll be operating an estate of servers that underpins all business areas the bank operates in from Retail banking to Global Equities, Transactional Banking and elements of marketdata and electronic trading too!

Your key responsibilities:

• Rapid response to incidents, providing dedicated support to all \xe2\x80\x98Change the Bank\xe2\x80\x99 and \xe2\x80\x98Run the Bank\xe2\x80\x99 activities for Global Unix infrastructure.
• Advanced system tunings to application specific requirements. Systems standardization and automation.
• Keeping the Unix environment compliant with the technology roadmap, such as OS & hardware upgrades, 3rd party software upgrades, etc...
• Working closely with UNIX engineering and third party vendors.
• Interface with IT and business clients at all levels of the organization
• Be part of our follow the sun model (including weekend support): Global Unix team provides round the clock coverage. Some out of hours and weekend work will be required to comply with applicable change windows.

Your skills and experience:

• Minimum of 5 years of experience with Linux (SLES, OEL or RHEL) and UNIX (Solaris) in system administration: upgrades, patching and configuration management, performance management, troubleshooting, analysis and capacity planning.
• Minimum 3 years of experience with Veritas products (VCS and Volume management) on Solaris.
• Proven experience of working with EMC and equivalent enterprise storage products.
• Proven experience in TCP/IP Networking & advanced systems tuning, network topology and firewalled environments.
• Working Experience installing layered products in a timely fashion, analyzing & troubleshooting complex systems and familiarity with ITSM procedures.
• Working Experience in Perl and Shell scripting writing scripts to automate various tasks.
• Bachelor\xe2\x80\x99s degree in science or related field or equivalent education.
• Working Knowledge of physical infrastructure and hardware such as HP ProLiant DL380/580, and Oracle/Sun M series, T series and other SPARC servers.
• Operational experience of Oracle Exadata and Exalogic products.
• Comfortable dealing with ambiguity.
• Problem solving skills with ability to work in a highly pressurized multitask environment

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

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