Job Description

The position is responsible for ensuring that accurate processing and posting of all charges and payments into Property Management System occurs and to assist Credit Manager in maintaining the proper accounts receivable procedures within the hotel in accordance with local and corporate policies and procedures.

Primary Responsibilities

Manages the Daily Task for the Overall Accounts Receivable Section

• Ensures accurate posting of GIRO, cash and cheque remittance as per bank statement (List of Giro and List of Remittance).
• Processes credit card charges for Room Reservations and Food and Beverage departments.
• Billings are accurate and sent out within 8 days past the departure date.
• Reconciles all credit card charges and resolves any credit card disputes and charge backs.
• Checks and posts all cancellation and miscellaneous charges.
• Ensures daily carpark revenue are posted and reconciled.
• Issues invoices and debit / credit notes in an accurate and timely manner.
• Attends to guests\xe2\x80\x99 enquiries and disputes on billings and invoices.
• Ensures that all hotel systems and internal controls related to accounts receivable section are adhered to.
• Ensures the operation procedures are in accordance with PCI-DSS compliances.

Focuses on Colleagues / Management Experience

• Attends to colleagues queries promptly.
• Consistently offers professional, friendly and engaging service.
• Co-ordinates with various departments to ensure proper documents submission.
• Uses a Heartist\xc2\xae approach \xe2\x80\x93 makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.

Works as Part of the Finance Team

• Ensures to produce quality work at all time.
• Adheres to all timeline set.
• Builds strong relationship with team member.
• Builds a cohesive working environment and achieve together financial goal set.
• Be knowledgeable and plays an active role in maintaining strict adherence to PCI-DSS compliances.

Involvement in Wider Job Function Relationships

• Maintains collaborative working relationship with all colleagues.
• Participates in training activities to improve knowledge and skills.
• Follows guidelines provided in colleagues\xe2\x80\x99 handbook.
• Understands emergency procedures, health and safety requirements.
• Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel\xe2\x80\x99s Corporate Social Responsibility efforts by supporting the Planet 21 program.

Candidate Profile

Knowledge and Experience

• Basic Accounting knowledge or Certificate in Accounting / London Chamber of Commerce and Industry.
• Minimum of 2 years of relevant experience in the hotel industry.
• Strong working knowledge of Microsoft Office and Property Management System.

Competencies

• Good interpersonal skills with ability to communicate with all levels of employees.
• Communication skills in English spoken / written.
• Ability to work effectively and contribute as a team.
• Multicultural awareness and be able to work with people from diverse cultures.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative under dynamic environment.
• Self-motivated and energetic.
• Sense of urgency.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues\xe2\x80\x99 Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit \xe2\x80\x93 Dental/Optical/Vacation Expenses/Children\xe2\x80\x99s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Accor