Raffles Hotel Singapore Customer Experience Executive

Singapore, Singapore

Job Description


Company Description



The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers queries in a timely manner. Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.

Primary Responsibilities

Providing A Great Shopping Experience

  • Handling customer complaints and concerns.
  • Answer to customers questions through in-person, hone , email, chat and may also providing timely, empathetic help that keeps customers\xe2\x80\x99 needs at the forefront of every interaction.
  • Be personalized, competent, convenient and pro active.
  • Detailed guest product knowledge and assist guest with selection of gifts and souvenir based on details product knowledge.
  • To ensure stocks are fully replenished on retail shelves at all times. Takes corrective action or communicates half empty shelves to Senior Operations Executive.
  • Operate P.O.S machine and handle cash and other payment methods professionally, courteously. Understands how to handle local and foreign currency.
Provide Retail Experience That Meets Guest Expectations
  • Manage and communicate merchandise opportunities to Retail Manager.
  • Participate on monthly inventory stock take.
  • Proactively engages with all guests and upsells items.
Onlline orders and store orders
  • Ensure that all web orders and enquiries are answered timely.
  • Ensure all online products information, inventory and new products are up to date
  • Maintains levels of confidentiality and discretion for colleagues and guests.
  • Continuously develop own knowledge and skills as a contributing member of the Retail team.
Other Responsibilities
  • To oversee and ensure smooth processing of mail orders request.
  • Timely providing feedback from guests to enhance guest\xe2\x80\x99s experience.
  • To observe professional and customer focused telephone etiquette at all times.
  • To be familiar with any and all promotional events for the Retail store or hotel.
  • Corporate purchase/festive hampers.
  • To record and handle any defective and damaged goods and highlight to Manager in timely manner
  • Performs any other duties and responsibilities that may be assigned.
Qualifications

Candidate Profile

Knowledge and Experience
  • Minimum of 2 years of relevant experience in the retail industry.
  • Ability to speak Japanese will be an advantage.
Competencies
  • Interpersonal skills well developed with guests, employees, management.
  • Ability to work independently, effectively, reliable and self-directed.
  • Good presentation and influencing skills.
  • Multicultural awareness and able to work with people from diverse cultures.
  • Flexible and able to embrace and respond to change effectively.
  • Ability to work independently and has good initiative under dynamic environment.
  • Self-motivated and energetic, confidently able to resolve problems and make decisions.
  • Communication skills in English spoken/written.
Additional Information

Benefits of Joining Raffles Hotel Singapore
  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues\xe2\x80\x99 Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit \xe2\x80\x93 Dental/Optical/Vacation Expenses/Children\xe2\x80\x99s Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.

Accor

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Job Detail

  • Job Id
    JD1408640
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned