Job Description

The Food and Beverage Sales Coordinator is to provide administrative support to the respective F&B Sales Team Leaders i.e. Assistant Director of F&B, F&B Sales Manager, Assistant F&B Sales Manager and F&B Sales Executive including handling and responding sales enquiries via emails and tele-sales in the absence of the Sales team leaders in a timely manner.

Observes and adheres to the Values of Accor, i.e. Guest Passion, Respect, Innovation, Trust, Sustainable Performance and Spirit of Conquest.

Primary Responsibilities

• Perform General office duties such as filing, sending emails and making bookings.
• Prepare sales related documents throughout the sales process (e.g,. proposals, contracts )
• Gather materials and assemble information for inquiries about our F&B Outlets.
• Answer guests questions about property facilities/services
• Serve as point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Maintains adequate stock of all sales materials as suited to required quantities.
• Organises and coordinate meetings, conferences and travel arrangements.

Ad-Hoc Projects Champion

• Assists and supports in ad-hoc projects assigned by respective F&B Sales team leaders.

Involvement in Wider Job Function Actions / Relationships

• Participates in training activities to improve knowledge and skills.
• Follows guidelines provided in employee handbook.
• Understands emergency procedures, health and safety requirements.
• Maintains collaborative working relationships with colleagues, supervisors and managers.
• Contributes to the hotel\xe2\x80\x99s Corporate Social Responsibility efforts by supporting the Planet 21 program.
• Upholds the Accor Values in the work nature, increasing stakeholders\xe2\x80\x99 interest.
• Performs any other duties and responsibilities that may be assigned.

Participation in Accor / Raffles Corporate Programmes

• Actively participates in min. 3 Accor / Raffles Corporate Programmes such as Planet21, Raffles Outreach, etc.

Qualifications

Candidate Profile

Knowledge and Experience

• Minimum Diploma or equivalent.
• Minimum of 1 year of relevant experience in the hotel industry preferably in Singapore.
• Strong working knowledge of Microsoft Office.

Competencies

• Client / people oriented.
• Displays initiative.
• Committed.
• Team player / builder.
• Reliable.
• Independent.
• Good organisational skills.
• Ability to work under pressure.
• Flexible and adaptable to long working hours.
• Ability to prioritise work tasks and has a sense of urgency.
• IT Savvy and well versed with systems.

Additional Information

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues\xe2\x80\x99 Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit \xe2\x80\x93 Dental/Optical/Vacation Expenses/Children\xe2\x80\x99s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Accor