Raffles Hotel Singapore Resident Bartender

Singapore, Singapore

Job Description




The Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards.

Primary Responsibilities

Overseeing Daily Operatoins and Achieving Targets

  • Supports Resident Mixologist in providing world-class hospitality and drinks making.
  • Ensures operating par stock for OS&E and beverage.
  • Adheres to bar Standard Operating Procedures.
  • Delivers quality and consistency of all drinks served in accordance with the bar recipe by Raffles Hotel Singapore.
  • Ensures maintenance equipment checklist to be conducted on weekly basis with Engineering and Housekeeping team.
  • Ensures bar/outlet and related areas and outlet hygiene are kept to Raffles Hotel Singapore and HACCP standards.
  • Ensures cleanliness and appearance of the bar/outlet and related areas at all times and takes immediate action when required.
  • Attends all Raffles Hotel Singapore or Food & Beverage training platform for all colleagues.
  • Familiarises self with the company\xe2\x80\x99s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
  • Is present in the bar/outlet during all key operation periods.
  • Achieves or exceeds outlet\xe2\x80\x99s goal and sales target.
  • Delivers personalise guest experience and in accordance to MOQ, Forbes and LQA Standards.
  • Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
  • Maintains levels of confidentiality and discretion of the guest, colleague or operator at all times.
  • Uses a Heartist\xc2\xae approach \xe2\x80\x93 makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
  • Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
  • Contributes to the hotel\xe2\x80\x99s Corporate Social Responsibility efforts by supports the Planet 21 program.
Marketing Plan and Revenue Management
  • Able to comfortably and confidently answer questions and attend to queries or feedback regarding Raffles Hotel Singapore and bar.
  • Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
  • Carries out appropriate and effective measures to improve control of costs, expenses, and labour.
Training, Learning and Development of the Team
  • Attends Raffles Hotel Singapore or Food & Beverage training for all colleagues.
  • Completes On-the-Job-Trainings and develops new skills and knowledge.
  • Assists and guides the departmental orientation for new colleagues.
  • Adheres to Raffles Hotel Singapore fire and safety, emergency procedures and hygiene NEA rules and regulations are met and achieve.
Qualifications

Candidate Profile

Knowledge and Experience
  • At least 1 year of relevant bar experience with similar standing or profile.
  • Knowledge of classic/international cocktails, spirits and hospitality.
  • Proficient in Microsoft Office and basic POS management.
  • Previous relevant bar experience with similar standing or profile as bartender.
  • Passionate in beverage and cocktail making and knowledge of alcoholic beverages and mixing of drinks.
  • Ability to work with a team of diversified background and support the team accordance to Raffles Hotel Singapore policy and plan.
  • Certified with valid National Environment Agency (Singapore) Basic Food Hygiene Handler.
  • Highly organised with strong analytical and communication skills.
  • Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the hotel.
Competencies
  • Extrovert, sociable, and avid representing the bar/outlet and the Raffles brand.
  • Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
  • Service oriented with an eye for details, passion and innovative for Food & Beverage.
  • Ability to work effectively and contribute in a team across divisional borders.
  • Good presentation and influencing skills.
  • Able to work and thrive within a culturally diverse environment.
  • Flexible and able to embrace and respond to change effectively.
  • Ability to work independently and has good initiative in dynamic environment.
  • Self-motivated and energetic.
  • Flexible and adaptable to different working locations.
  • Commitment to professional values \xe2\x80\x93 brand conscious.
  • Demonstrates sophistication, humbleness, clear personality, charisma, confidence, professional etiquette and pride.
  • Builds strong rapport and coordinates approached with other departmental colleagues.
  • Guests and people oriented.
  • Self-driven. Positive and passionate.
  • Sense of urgency and able to prioritise.
  • Anticipate guest need.
  • Able to work under pressure.
Additional Information

Benefits of Joining Raffles Hotel Singapore
  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues\xe2\x80\x99 Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit \xe2\x80\x93 Dental/Optical/Vacation Expenses/Children\xe2\x80\x99s Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.

Accor

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Job Detail

  • Job Id
    JD1370231
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned