Raffles Hotel Singapore Spa Concierge, Raffles Spa

Singapore, Singapore

Job Description


The Spa Concierge is responsible for the management of appointment bookings, data collection, consolidate reports and generate sales opportunities through a variety of techniques. This position is expected to maintain guests\xe2\x80\x99 confidentiality and adhere to the PDPA (Personal Data Protection Act) policy.

Primary Responsibilities

Sales and guest experience

  • Generates appointments from calling list.
  • Has full knowledge and understanding of Raffles Spa products, services and extraordinary guest experience.
  • Performs pre-consultation for all first time and regular guests.
  • Executes sales, service and guest experience initiatives at the Raffles Spa.
  • Meets and exceeds assigned goals; guest experience and reputation, sales and service, revenue and productivity.
  • Attends scheduled meeting, training, educational sessions.
  • Reviews guest feedback daily.
  • Escalates any billing or service issues.
  • Updates guest profile and treatment redemption record promptly and accurately.
  • Adheres to the Code of Business Conduct.
Product Quality and Knowledge of Work
  • Maintains complete knowledge of all spa features/services, hours of operation, spa products, current spa promotions and activities.
  • Keeps guests updated on currently available promotions and discounts in services offered in Raffles Spa.
  • Processes payments from guests for services ordered from Raffles Spa.
  • Ensures all information and personal data provided by guests are kept strictly confidential.
Administrative duties and inventory management
  • Performs light administrative and clerical duties such as updating guest profile, updating treatment usage in the system, sales report, filing and data entry.
  • Assists Director of Raffles Spa in maintaining a good level of spa collaterals and printing materials such as guest profile folder and consultation cards.
General Housekeeping and Maintenance
  • Ensures general cleanliness of the reception area, lounge and retail area.
  • Ensures diffuser burner is lit at all times at the reception, lounge and retail area.
  • Replenishes all writing materials and marketing collaterals at the reception.
  • Reports to Director of Raffles Spa on any defects of spa facilities and equipment.
Training
  • Attends all training courses deemed necessary, and adheres to training set by Director of Raffles Spa.
  • Fulfills all scheduled theory and practical training requirements.
Profile

Knowledge and Experience
  • GCE-O level or equivalent.
  • Oral fluency in English.
Competencies
  • Ability to promote Spa products and services.
  • Ability to focus attention on guests needs, remaining calm and courteous.
  • Ability to promote positive relationship with all guests.
  • Ability to maintain confidentiality of all guest information and pertinent hotel data.
  • Ability to perform job functions with minimal supervision.
  • Ability to work cohesively with other departments and co-workers as part of a team.
  • Well versed with Microsoft office.
Benefits of working at Raffles Hotel Singapore
  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues\xe2\x80\x99 Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit \xe2\x80\x93 Dental/Optical/Vacation Expenses/Children\xe2\x80\x99s Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.

Accor

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Job Detail

  • Job Id
    JD1352603
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned