Job Description

Rail Services Manager







Job Purpose

A NSEWL Rail Services Manager (RSM) oversees the management of train and depot operations, in adherence to operations and regulatory requirements and standards. He/she performs on-site inspections, supervises train services and staff\xe2\x80\x99s operational performance, as well as reviews and implements measures to improve staff safety, performance and service standards. He/she represents the organisation in responding to rail service enquiries, and works closely with internal and external stakeholders for service improvement reviews complaints, and investigations. He/she is the first responder to incidents related to train service and depot operations, to coordinate recovery actions, performs investigations and submits reports if required. He/she also coordinates with these stakeholders during rail incidents and/or accidents.


Responsibilities

Support Train Operations and Requirements

• Ensure a safe and reliable train service for staff and commuters
• Ensure all incidents, feedback and complaints related to train services from internal and external stakeholders are

investigated and followed up promptly

• Ensure readiness of crew facilities in mainline and depot
• Ensure compliance to all regulations and operating procedure
• Review the documentation of all train operation activities to ensure currency for Standard Operating Procedures
• Conduct patrols and visual track inspections at depots or the mainline
• Required to work on 3 rotating shifts

Manage Rail Incidents and/or Accidents

• Supervise the redeployment of Train Captains during rail incidents, accidents, and unfulfilled schedules
• Conduct, coordinate and escalate on the investigation of rail incidents and/or accidents
• Assess, perform and coordinate recovery actions for rail incidents and/or accidents between relevant parties
• Coordinate responses to rail incidents and/or accidents with internal and external stakeholder as an Assistant

Incident Officer

• Coordinate follow-up actions to prevent the recurrence of rail incidents and/or accidents

Staff Management

• Ensure workforce readiness via engagements with duty staff
• Ensure overall operational performance, welfare, discipline, competency and proficiency of Train Captains under

his/her charge
General

• Undertake any other tasks and projects as assigned

Qualifications & Work Experience

Degree in Engineering or Diploma in Engineering with related experience


Skills

• Proficient in Microsoft Office
• Good inter-personal and communication skills, able to work independently as well as in a team environment with

individuals of diverse backgrounds

• Detail-orientated and highly organized
• Must be highly motivated and able to work under pressure and handle stress