Job Description

Job PurposeA NSEWL Rail Services Manager (RSM) oversees the management of train and depot operations, in adherence to operations and regulatory requirements and standards. He/she performs on-site inspections, supervises train services and staff\'s operational performance, as well as reviews and implements measures to improve staff safety, performance and service standards. He/she represents the organisation in responding to rail service enquiries, and works closely with internal and external stakeholders for service improvement reviews complaints, and investigations. He/she is the first responder to incidents related to train service and depot operations, to coordinate recovery actions, performs investigations and submits reports if required. He/she also coordinates with these stakeholders during rail incidents and/or accidents.ResponsibilitiesSupport Train Operations and Requirements

• Ensure a safe and reliable train service for staff and commuters
• Ensure all incidents, feedback and complaints related to train services from internal and external stakeholders are

investigated and followed up promptly

• Ensure readiness of crew facilities in mainline and depot
• Ensure compliance to all regulations and operating procedure
• Review the documentation of all train operation activities to ensure currency for Standard Operating Procedures
• Conduct patrols and visual track inspections at depots or the mainline
• Required to work on 3 rotating shifts

Manage Rail Incidents and/or Accidents

• Supervise the redeployment of Train Captains during rail incidents, accidents, and unfulfilled schedules
• Conduct, coordinate and escalate on the investigation of rail incidents and/or accidents
• Assess, perform and coordinate recovery actions for rail incidents and/or accidents between relevant parties
• Coordinate responses to rail incidents and/or accidents with internal and external stakeholder as an Assistant

Incident Officer

• Coordinate follow-up actions to prevent the recurrence of rail incidents and/or accidents

Staff Management

• Ensure workforce readiness via engagements with duty staff
• Ensure overall operational performance, welfare, discipline, competency and proficiency of Train Captains under

his/her chargeGeneral

• Undertake any other tasks and projects as assigned

Qualifications & Work ExperienceDegree in Engineering or Diploma in Engineering with related experienceSkills

• Proficient in Microsoft Office
• Good inter-personal and communication skills, able to work independently as well as in a team environment with

individuals of diverse backgrounds

• Detail-orientated and highly organized
• Must be highly motivated and able to work under pressure and handle stress

About SMRT CorporationSMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.Come onboard the SMRT journey today.Vision
Moving People. Enhancing LifestylesCore Values
Respect, Integrity, Safety & Service, Excellence

SMRT Corporation