Job Description

• Attend to customers\xe2\x80\x99 enquiries via the phone.
• Booking of appointments on behalf of customers via the phone
• Up to date for all sales & promotion activities
• Billings of walk-in and fleet customers
• Collection of payments via the various available payment methods
• Ensure cleanliness of the front counter and customer waiting areas with well stocked-up drinks and biscuits1. Administer all documentation including generation of invoices for walk-in and fleet customers
• Perform administrative duties including payments via the various payment methods
• Prepare daily sales and order closing reports.
• Assist in compiling of reports for fleet customers
• When needed, assist in service recovery in the event of customer complaints
• Uphold company customer service standards always including personal upkeep
• Any other duty assigned by supervisor/manager from time-to-time

• Minimum \xe2\x80\x98O\xe2\x80\x99level
• Technical certification in Automotive technology would be a plus
• 1-2 years experience in customer facing service line or call center and/or administrative roles
• Possess a valid Class 3 driving license would be a plus
• Able to handle customers and preferably with the service & hospitality industry
• Good communication skills and have the ability to relate to customers effectively
• PC literacy skills - Microsoft Office and preferably with SAP to handle administrative work on Computer