Job Description

Profile:

Receptionist cum Customer Service Agent

Contract Period:

01 Dec 2025 - 31 Dec 2026 (Base Period)

Address:

9 Pasir Ris Drive 6, Singapore 519421

Working Hours

Mondays to Fridays: 9:15am - 6:15pm (inclusive of 30 mins lunch break) Service not required on Saturdays, Sundays, and gazetted public holidays

Scope of Services

1. Communications Support

Answer and patch phone calls at the General Office front counter. Provide timely and professional responses to inquiries. Manage and route school emails accurately and promptly.

2. Visitor Management

Attend to walk-in visitors including parents, students, teachers, and delivery personnel.

3. Administrative Support

Support day-to-day general office operations including mailroom handling and distribution. Maintain simple records of received items, lost & found, and loan of uniforms. Assist with filing, laminating, courier coordination, and database/record updates. Manage and maintain the SAT intranet portal.

4. Office Presentation

Ensure reception area is tidy, presentable, and stocked with necessary supplies for staff and visitors.

5. Customer Service

Serve as the first point of contact for all visitors, addressing queries and resolving issues calmly and effectively.

6. Functional Tasks

Act as the school's designated goods receipt officer. Coordinate and manage appointments, calendars, and room scheduling. Ensure inventory accuracy and availability at all times.

7. Other Tasks

Support ad-hoc duties assigned by School Leaders, Administration Manager, or Operations Manager.

Qualifications & Skills

Minimum Qualifications

At least 'N' Level with passes in English and Mathematics. Preferably Higher Nitec / Diploma in Business, Management, Hospitality, or equivalent.

Experience

Minimum 1 year of relevant experience as a receptionist or customer service agent. Experience in education institutions and working with youths/parents is an advantage.

Essential Skills

Administrative and office management Communication and interpersonal skills Customer service excellence Proficiency in Microsoft Office and IT systems Mailroom and record management Time management and organizational skills Professional and inclusive work attitude

Candidate Profile

Calm and tactful in handling diverse individuals. Confident with walk-in visitor management. Able to provide simple first-aid support. Quick thinker with problem-solving and de-escalation skills. Patient, cheerful, caring, and professional with good telephone etiquette.
Job Type: Contract
Contract length: 12 months

Pay: $1,674.08 - $3,000.00 per month

Education:

GCE 'O' Level or GCE 'N' Level (Preferred)
Experience:

receptionist or customer service agent.: 1 year (Preferred) education institutions with youths/parents: 1 year (Preferred) * Microsoft Office and IT systems: 1 year (Preferred)