Job Description

Job Summary: To manage written off unsecured and shortfall accounts to maximise recovery dollars for CFS & EMB and to achieve individual productivity standards. The major unsecured portfolios are credit cards, Easi Credits, Extra Cash loans, overdraft, business credits; micro loans, business term loans and shortfall accounts etc.

Duties and Responsibilities:
Describe in detail the duties and responsibilities of the job function.

S/No.
Description of Duties and Responsibilities
1
Work on written off accounts to achieve team targets in terms of recovery dollars and write backs for unsecured products
2
Manage and achieve productivity standards in terms of dollars collected and call attempts.
3
Take immediate and appropriate collection/legal actions for recovery of debt and minimise credit losses.
4
Negotiate with debtors for acceptable repayment plans and composite payments.
5
Liaise with Collection agencies on payment and make sure the payments were received.
6
Liaise with lawyers to ensure actions are closely follow-up for effectiveness.
7
Ensure waivers of interest/late charges are done as agreed or through composite settlement.
8
Ensure legal costs are submitted by lawyers for payment by debtors
9
Ensure that collection actions taken are within corporate guidelines, and collection policies
10
Take on additional tasks and/or projects when assigned.

Skill Sets / Experience :

1
Possess strong communication and effective negotiation skills
2
Knowledgeable in the litigation process
3
Experience in different unsecured products collection process
4
Prompt in follow up

Qualifications
Experience & Qualifications

1
Relevant tertiary or Diploma qualification
2
At least 2-3 years of Collections experience. Fresh graduates may also apply.