Job Description

What the role is:As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life\'s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy. CPF (Central Provident Fund) members can leverage their CPF savings for diverse purposes such as home ownership, healthcare expenses, and building a nest egg for retirement through various available schemes. If you possess a meticulous nature, are a systematic thinker, and find fulfilment in assisting others, this role aligns seamlessly with your qualities.What you will be working on:

• Lead and supervise a team of officers responsible for processing refund applications submitted by employers. \xe2\x80\xa2 Effectively address to intricate correspondences and manage challenging interactions with employers and/or employees. \xe2\x80\xa2 Innovate and develop strategies to promote accurate submission of contributions and cultivate positive habits among stakeholders. \xe2\x80\xa2 Drive continuous process improvements initiatives by leading system enhancements/improvements and reviewing existing operation policies/guidelines. \xe2\x80\xa2 Foster collaboration with internal and external stakeholders, including IT colleagues and vendors. This involves implementing policy changes, identifying system requirements and business priorities, defining timelines, and efficiently managing available resources.

What we are looking for:

• Relevant experience preferably in processing refund applications and or financial administration. \xe2\x80\xa2 Experience in leading teams and collaborating with others to provide support in achieving common goals. \xe2\x80\xa2 Experience in addressing complex correspondences. \xe2\x80\xa2 Experience in driving continuous process improvement initiatives, including leading system enhancements, reviewing operation policies, and implementing changes for efficiency. \xe2\x80\xa2 Ability to handle multiple tasks while properly prioritising urgent and high-impact work \xe2\x80\xa2 Excellent organizational skills with the ability to manage multiple priorities, deadlines, and resources effectively. \xe2\x80\xa2 Proficient in data visualisation and automation tools, with an advantageous skill set in platforms like Power BI and UiPath. The successful candidate will hold the corporate title of Manager/Senior Manager/Assistant Director, with seniority based on individual work experiences. If you are passionate about making a meaningful impact and possess the skills outlined above, we invite you to be a part of our dynamic team at CPF Board. Join us in shaping the future of CPF contributions and ensuring financial security for all. What you can expect \xe2\x80\xa2 A challenging and rewarding career \xe2\x80\xa2 A variety of formal and informal training to enhance your skills in the evolving technology landscape \xe2\x80\xa2 Promotion opportunities based on your capability and on-the-job performance \xe2\x80\xa2 A friendly work environment with like-minded colleagues to co-create and collaborate together \xe2\x80\xa2 A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service \xe2\x80\xa2 A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day \xe2\x80\xa2 A comprehensive rewards package \xe2\x80\xa2 Annual leave and pro-family leave \xe2\x80\xa2 Medical and dental benefits \xe2\x80\xa2 Access to recreational activities \xe2\x80\xa2 Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

About Central Provident Fund Board:At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life\'s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture. Purposeful Work - The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference. Professional Growth - At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead. People and Culture - When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone\'s voice is heard, and contributions are recognised and celebrated. Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Central Provident Fund Board