Job Description

Description :
Client Relationship Management:

• Serve as the primary point of contact for clients, nurturing long-term, trust-based relationships.
• Build and maintain relationships with multiple stakeholders beyond the primary contact to maximise account penetration.

Strategic Account Mapping:

• Conduct in-depth account mapping and breakdown of business units to ensure seamless alignment with regional and global teams.

Quarterly Business Reviews (QBRs):

• Prepare and lead comprehensive QBRs that detail strategic insights, performance outcomes, and actionable recommendations.

Standard Operating Procedures (SOP) Oversight:

• Ensure all Crane Worldwide offices servicing the account comply with established SOPs, maintaining consistency and high service standards.

Reporting & Performance Management:

• Oversee the creation, monitoring, and distribution of performance reports.
• Take accountability for performance management and deliver timely insights to internal stakeholders.

Market Analysis & Industry Awareness:

• Monitor market trends, competitive landscapes, and emerging industry dynamics to identify new opportunities and service gaps.

Collaboration & Best Practices Sharing:

• Drive internal collaboration by sharing best practices in client reviews, strategic business planning, value-add programs, process improvements, tender management, and technology solutions.

Financial Oversight:

• Maintain rate structures, assess monthly yields, monitor timely client payments, and assist with collections for past-due invoices.

CRM & Documentation:

• Capture and distribute all meeting notes, action items, and client feedback (both positive and negative) using the CRM system to keep the global network aligned.

Travel & On-Site Engagement:

• Undertake domestic and regional travel to client sites and Crane Worldwide offices to review operational procedures and uphold customer satisfaction.

Compliance & Business Development:

• Ensure adherence to company policies and regulatory standards.
• Identify and secure growth opportunities through strategic resource allocation and business development plans, encompassing both short- and long-term objectives.

Skills Required