Job Description

Regional HR Service Hub Lead – APAC, Middle East and Africa

Career Level 4
Location
Singapore , Singapore
Are you a HR professional looking for a position where you will have the opportunity to really nurture and help grow a team and service? We are growing our HR team and the newest addition will be a HR Shared Service Hub based in Singapore that will service the Asia Pacific, Middle East and Africa (APAC MEA) markets! The initial focus for this role will be completing the setup of the hub and driving readiness for its upcoming launch. This will largely involve embedding new processes from the ongoing SuccessFactors implementation, upskilling the team and devising support materials. Excellent internal partner management and customer service skills are pivotal to the success of this role, as you will collaborate closely with the Regional Heads of HR, key business partners and the wider HR teams in APAC MEA to regularly review and continuously improve hub performance. In doing so, you will drive the ongoing evolution of the HR Shared Service Hub in terms of value proposition, ways of working, effectiveness and efficiency, as well as service scope (select) in line with the multi-year SuccessFactors implementation. Strong people leadership skills will enable you to lead a small HR operations team, cultivate an agile working culture, and effectively guide them through business as usual and the various waves of change. Your job

• Manage, review and develop the effective delivery of operational services to agreed SLAs, ensuring the hub supports the wider business strategy and organisational aspirations.
• Develop a network of strong relationships with the Regional Heads of HR, their HR teams and the business to review performance, explore difficulties, and agree tactical and strategic improvement opportunities.
• Drive continuous improvement of the overall hub with a focus on employee experience, process transformation, and refinement of key success metrics such as SLAs and customer satisfaction.
• Establish and maintain effective governance routines for the region to enable timely escalations and consensus for critical improvement opportunities identified in the broader continuous improvement process.
• Drive the development and maintenance of effective and efficient enablers (e.g. case management, SOPs, tools)
• Monitor and audit hub processes against legal and regulatory requirements to maintain compliance, and mitigate key risks through adequate controls and upskilling within the team.
• Gain support for the HR Service hub before and during the implementation, especially from line managers and HR professionals.
• Responsible for Service Hub operations including preparation and development of recommendations for process improvement, remedial action requirements and identifying any areas of operational risk or compliance failure.
• Resolve basic SuccessFactors queries, raised by our workforce via phone and email
• Ensure the development and maintenance of effective and efficient systems and processes to enable Service Hub to successfully support the business, designing great employee experiences.
• Pilot and phase the transfer of activities into the Service Hub: a key opportunity to validate existing processes/data before transferring to the new system.
• Produce and develop MI reports to help set HR direction and also to comply with internal and external requests, e.g. HR dashboard, regulatory submissions, and other HR metrics, and leading on initiatives resulting from recommendations/outcomes.
• Closely work with the SuccessFactors project team to ensure a successful transition of processes into the Service Hub team at launch and beyond.
• Coach, support and mentor team members to ensure the right people capability is in place, and career development opportunities are being co-created.
• Be comfortable with change and use your entrepreneurial talent to drive the ongoing evolution of the Service Hub in terms of value proposition and service scope (select) as the SuccessFactors project and other transformation programmes at Munich Re progress.

Your profile

• At least 10 years of relevant work experience, with demonstrable experience of creating and leading an international shared service team.
• Outstanding relationship building skills.
• A people focused approach to service delivery.
• Flexible approach to solving problems, focusing on identifying solutions.
• Excellent project management, planning and organizational skills.
• Attention to detail specifically with verbal and written communication with the ability to accurately quality check the work of the team.
• A proven understanding of SAP SuccessFactors.
• Experience within a complex matrix structure.
• Experience in people management and development
• Awareness and understanding of the HR legislative and financial services regulatory landscape in Asia Pacific, Middle East and Africa countries, is preferred.

About us Find out Who we are, What we do, Our Strategy and How we can Support & Reward you. Our business model is based on the combination of primary insurance and reinsurance under one roof. We take on risks worldwide of every type and complexity, and our experience, financial strength, efficiency and first-class service make us the first choice for all matters relating to risk. Our client relationships are built on trust and cooperation. If you would be interested in helping shape the future as part of one of our teams, we look forward to hearing from you.

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At Munich Re, we embrace, and value, the interaction of diverse backgrounds, experiences, perspectives and thought. This interaction is our foundation. Of our open culture and spirit of partnership. Of how our teams are built and cultivated. Of how we are supported and developed. And at the centre of this interaction is each of us.