ServiceNow Platform Manager will plan, design, build, test, deploy & run ServiceNow platform in consultative interactions with global ServiceNow CoE and stakeholders in the region
The mission of the ServiceNow Platform Manager will be to evaluate, align, position, communicate ServiceNow platform & its capabilities across the organization
\xc2\xb7 Increase zone users\' maturity level of ServiceNow and advocate ServiceNow capability in the region
Job description:
Lead the development of the overall approach for the ServiceNow platform, its major delivery model, definition of its major deliverables to address and meet the desired outcomes for the region in line with global ServiceNow CoE vision
Define, Develop & implement standards, guidelines, patterns, and frameworks to ServiceNow projects
Responsible for blueprinting and documenting end to end application architecture of ServiceNow solutions in collaboration with global CoE
Perform solution design reviews in collaboration with global CoE
Design reusable assets, components, standards, frameworks, and processes to support and facilitate ServiceNow API and integration projects
Understand, Specify, Cascade and Execute ServiceNow platform standards and patterns
Lead & Mentor zone ServiceNow Factory on advanced development concepts and provide hands-on delivery guidance to developers
Review all ServiceNow IT4IT demands from technical perspective, conduct feasibility analysis, and manage zone ServiceNow backlogs
Review all ServiceNow business workflow demands from technical perspective, conduct feasibility analysis, and share technical comments to Tech Factory
Manage zone ServiceNow factory to deliver new features, enhancements and evolution needs
Drive service and operation excellence of ServiceNow platform by providing world-class RUN services to all ServiceNow users in the region
Engage with IT stakeholders and promote ServiceNow offerings, and how our ServiceNow solutions can help drive those initiatives in line with the Global and zone IT4IT strategy. This includes all key processes of IT - Strategy to Portfolio, Demand to Project/ Enhancement, Project / Program Management, IT Service Management, Application Portfolio Management & IT Governance, Security & Compliance
Develop and maintain high quality ServiceNow Knowledge base
Deliver new feature demo and training of ServiceNow in the region
Govern zone ServiceNow factory with solid framework in place
Define and document the impact the ServiceNow solution will have on an organization\'s ability to operate and transform their business
Provide technical leadership as ServiceNow SME and collaborate with global ServiceNow team
\xc2\xb7 Support ServiceNow platform upgrade, scheduled maintenance, new releases, and other required activities initiated by global CoE
Required work experience:
10+ years of demonstrable experience in technical consulting/managerial roles with strong expertise in ServiceNow Platform, Agile Management, Delivery Management, Resource Management
Preferred profile/ skills:
Understanding and real-world application of a holistic view of IT4IT framework published by Open Group
Demonstrated experience in managing key stakeholders\' expectation of ServiceNow platform deliverables (both functional and non-functional)
Strong
Strong presentation skills. Able to effectively present to a variety of audiences
Experience in BUILD, CONFIGUE, RUN of ServiceNow modules in IT Business Management, IT Service Management, Application Portfolio Management, IT Operation Management
Experience in Business Workflow engine of ServiceNow and delivery of business workflow use cases
Experience in managing resources to deliver high quality deliverables and service excellence
At least 5 years of experience with the ServiceNow platform, ideally as a platform owner, platform manager, or product owner
Strong IT solution design and development skills with ServiceNow technologies, with 3+ years of proven IT process & business process design experience
ServiceNow certification is highly preferred
Strong interpersonal skills, with an ability to work with multi-cultural & diverse teams
Strong logical & analytical business analysis and problem-solving skill, able to innovate and think out of the box, challenge the current operation model and technical design
Skilled in mapping IT4IT processes with ServiceNow modules and functions, and addressing the gap between concept and operation
\xc2\xb7 Skilled in running governance of ServiceNow platform