Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.


Business Group Description
Cloud Operations + Innovation (CO+I) is responsible for planning, building and operating Microsoft\xe2\x80\x99s cloud infrastructure datacenters across the globe. Within CO+I, the organizational scope includes supply planning and strategic acquisition, global construction, datacenter and edge site operations, critical environment and availability, engineering, and datacenter innovation. To help us accelerate achieving our objectives, growth, and transformation, we are looking for a strong operations manager, who will report to the region leader. The role will be responsible for working with the regional leader to drive business operations, organizational initiatives, and business process improvements to meet strategic objectives and priorities.


Being part of this team will give you an opportunity to be part of a rapidly growing business, enable global impact, and drive strategic execution on our key initiatives.

Responsibilities

Key Responsibilities
Business Operations

• Supports day-to-day business operations and planning. Helps to manage team\xe2\x80\x99s rhythm of business (ROB), attends key meetings, ensures timely response to action items, fields and gathers information about engagement asks, and assists in preparation for executive meetings.
• Assists with ROB by kicking off internal initiatives with relevant team leaders/members, managing team adherence to organizational compliance goals, and communicating team feedback and questions.
• Works with cross-team counterparts and supports collaborations with the leadership team to articulate objectives and deliverables and to measure the outcomes relative to the stated goals.
• Creates robust, efficient and sustainable business processes and programs.
• Follows best practices for strategy, consolidates information, and advocates for and prepares information to support the presentation of business cases to leaders. Collaborates with partners and Microsoft stakeholders to ensure alignment in creation and implementation of execution plans.
• Researches and prepares information for the team. Tracks and reports on key performance indicators (KPIs) and aids in data-driven decisions.

Organizational Health

• Tracks the use of role-based compliance trainings and new trainings, as well as leading collaborating on culture initiatives (e.g., Diversity and Inclusion, hiring, onboarding) while partnering with Human Resources to do so. Drives training completion rates and ensures a healthy compliance scorecard for the team.
• Analyzes performance metrics to support accountability for the team in executing core business activities.

Capabilities

• Strong project management and organization skills, with the ability and passion around people management.
• A track record of effectively collaborating across groups, to drive clarity and effectiveness in rhythm of business.
• Proactiveness and a strong positive outlook and approach to change management.
• Strong business acumen and mental agility to ramp quickly across our diverse business and offerings.
• Enjoy working under pressure and deadlines, with a strong ability to manage complexity while driving clarity.
• Proven effectiveness driving complex multi-stakeholder planning processes, driving cross-team programs to desired results.
• Able to simplify complex ideas into easy-to-understand concepts for communications.
• Demonstrated strong capability in verbal and written communications skills across a geographically dispersed audience.

Qualifications

Required/Minimum Qualifications

• Bachelor\xe2\x80\x99s degree in business, Operations, Supply Chain, Finance or related field AND 6+ years work experience in operations management, program management, process management, process improvement

Additional or Preferred Qualifications

• Master\xe2\x80\x99s Degree in relevant field (e.g., MBA) AND 3+ years of experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


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