UserTesting\xc2\xae was founded in 2007, made its IPO market debut in November 2021, and was acquired by Thoma Bravo in January 2023, to merge with Thoma Bravo portfolio company UserZoom. The combination is now operating under the UserTesting brand at $300M in revenue and growing, supporting both the UserTesting and UserZoom product lines. UserTesting is headquartered in San Francisco, California, with regional offices in Atlanta, Denver, Barcelona, Edinburgh, London, Manchester, Paris, and Singapore. A trusted company by top brands for 15+ years, UserTesting has over 2,500 customers in 45 countries including more than half of the world\'s top 100 most valuable brands according to Forbes. A leader in video-based human insight and UX research, we believe the path to human understanding and great experiences starts with shared insight\xe2\x80\x94seeing and hearing how another person engages with the world around them and taking in their perspective. We\'re for capturing the kind of human responses that don\'t show up in a spreadsheet. This is what inspires us, and it\'s how we enable companies to connect with their audiences, authentically, through an experience that\'s uniquely, and intentionally, human. Using our powerful software combined with the industry\'s most diverse contributor network, our customers can quickly target their audience, and get a vivid, first-hand view of what their customers are thinking and experiencing with Customer Experience Narratives (CxNs), make decisions with confidence, and measure impact. UserTesting\'s industry-leading solutions enable companies to get rapid feedback and UX insights on all types of customer interactions and experiences: websites, mobile apps, prototypes, campaigns, real world experiences, and more. A recent Forrester study found the ROI of using UserTesting to be 655%! We\'re proud to have been named to the SF Business Times Best Places to Work in the Bay Area 2022, Inc. Best-Led Companies of 2022 and the Fortune Best Workplaces in the Bay Area 2022 lists, along with having received a variety of additional workplace and corporate growth awards. Choosing to join our team means being part of a passionate group focused on transforming the way companies understand their customers and build better products and experiences. Come join us and help us build the engine for human understanding! The Opportunity: This is a named account sales position focused on selling to existing UserTesting customers. UserTesting customers are focused on connecting to their customers for real human insights across a full range of experiences. These include mobile apps, digital assets and websites, product design and development, marketing projects, in-person experiences, and much more. What We\'re Looking For:
Execute a complex, solution-based consultative sales process encompassing multiple groups within a large enterprise located in the region
Develop new business opportunities by analyzing and proactively targeting high-potential departments within a large enterprise
Articulate and demonstrate UserTesting\'s unique business and technical value
Execute end-to-end sales activities, including lead follow up, opportunity qualification, sales process, subscriber acquisition, and retention
Proactively develop unsolicited proposals that justify the expanded use of UserTesting throughout the enterprise
Effectively forecast sales opportunities, while tracking and using critical metrics that predict sales success
Track all relevant sales activity using the company\'s CRM platform (SFDC)
Qualifications
Minimum of 8 years experience selling enterprise SaaS solutions
Demonstrated enterprise sales success \xe2\x80\x93 a track record of exceeding quotas; recognition, awards
Ability to travel up to 30%-50% of the time
Track record of building relationships with Global 1000 senior Executive, Line-of-Business and Digital Marketing, Product Management, Mobile, and Market Research executives
Proven \'hunter\' (new business) selling skills
MEDDICC experience and success
Passion for working with emerging technologies and a desire to deeply understand and demonstrate UserTesting\'s functionality, use cases, as well as business and technical elements
Excellent communication (written and verbal), interpersonal and presentation skills
Experience with, and effective execution of, a complex, solution-based enterprise sales process
Experience working in a fast-paced, high growth software company where change is a constant
Understands the difference between activity and results; solid work ethic
Able to function independently, as well as collaboratively with UserTesting team members
Passion about fundamentally transforming the way companies learn about their users
To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we\'re also growing the team quickly\xe2\x80\x93join us! ****** UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.
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