Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Regional Residential Program ManagerRole GoalClient has a residential portfolio of 500+ properties consisting of a mixture of leased and owned staff residential properties (SRP). The role of the Regional SRP Program Manager is to be the lead of the program and to ensure that the operations are working smoothly and efficiently. This entails working with multiple functions within the JLL account and with the client. He/she would be involved in the whole end-to-end process of supporting SRP Leads and/or Facility Managers at each Post for onboarding and offboarding properties. Furthermore, whenever there are changes to any SRP related policies of the client, the Regional SRP Program Manager is expected to adjust existing workflows to suit the everchanging needs of the client.Regular Client Reporting (10%)

• Responsible for the maintenance and coordination of updates to the Move In Move Out (MIMO) tracker
• Responsible for Monthly SRP reporting in Service report.
• Responsible for Quarterly SRP reporting for Strat Gov.
• Responsible for the Annual contract management refresh of SRP documents.
• Responsible for the SRP commentary for the annual performance management report.
• Responsible for the quarterly updating of SRP\xe2\x80\x99s in the Service Matrix.

Maintenance of Inventory Registers (5%)

• Responsible for the upkeep of the Government Art Collection (GAC) registers at a portfolio level, coordinating and consolidating inputs from the Posts.
• Responsible for the SRP inventory registers at a portfolio level, reviewing and assuring the quality of documents and providing a consolidated view.
• Responsible for the Main Residence (B properties) inventory registers at a portfolio level, reviewing and assuring the quality of documents and providing a consolidated view.
• Responsible for the stored inventory registers at a portfolio level, reviewing and assuring the quality of documents and providing a consolidated view.
• Responsible for the domestic equipment float registers at a portfolio level, reviewing and assuring the quality of documents and providing a consolidated view.

Client/Stakeholder Management (20%)

• Chair the monthly SRP Working Group call with the client, recording and distributing actions agreed and ensure timely follow up of any open actions.
• Act as the regional point of contact for all staff residential matters. This includes working with multiple key stakeholders within client \xe2\x80\x93 including but not limited to Finance, Commercial, Estates, Operations.
• First line of escalation for any MIMO matters that cannot be resolved at Post. More complex matters that cannot be resolved by the incumbent are to be referred to the Regional Workplace Leads.

Plan On Maintenance of SRPs (15%)

• Creating and deactivating properties on PlanOn.
• Ensuring all leases on PlanOn are up to date and all relevant documents are uploaded as per client\xe2\x80\x99s request.
• Responsible for understanding new PlanOn processes/policies and amending internal workflows to accommodate these processes.
• Act as the APAC point of contact for any National Audit Office queries related to PlanOn.

Uniform Maintenance (5%)

• Regional Point of Contact for ensuring all Uniform processes are set up for new properties.

Property Application Pack (PAP) (20%)

• Own the review the operational aspects of the PAP, taking over from the Regional Workplace Leads including the contract review. (Compliance & HSE leads continue to own their respective aspects, and Financial Approvals continue to sit with Regional Workplace Leads).
• Approve PAPs.
• Training SRP staff at Posts on any changes to the PAP.
• Training SRP staff at Posts on any changes to the Home Pack.

Staff Residential KPI\xe2\x80\x99s (5%)

• Manage the delivery of relevant supporting information for SRP KPI (UE06, UE07)calculations and validation.
• Develop strategies to improve UE07 (MIMO user satisfaction) response rates
• Support Post teams to deliver year on year improvement in SRP KPI\xe2\x80\x99s (UE06, UE07).

Building a Community of SRP leads (20%)

• Hold regular monthly meetings with SRP leads at Post to share best practices, advise of updates to policies share SRP metrics.
• Provide instructions and directions for SRP matters to a team of 15+ SRP Leads.
• Develop and deliver a training plan to SRP leads at Post on key SRP topics. Ensure training materials are available on Workday for any new joiners.
• Point of contact for Lease Admin team on any SRP matters.

Location:Remote \xe2\x80\x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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