Job Description

:Position Title: Regional Training and Administration ManagerLocation: SingaporeYour roleThe APAC Training Operations Program Manager is responsible for assisting in the planning, development, implementation, and continuous improvement of scalable training and development programs within Operations of the APAC region and the APAC Regional Training team. This role focuses on ensuring that employees across the APAC region possess the necessary skills and knowledge to excel in their roles, with a specific emphasis on technical capabilities, compliance, and organizational alignment. The Program Manager collaborates closely with the global operations training team, other regional training teams, HR, Operations, and subject matter experts to assist in the global and regional design and delivery of effective training solutions tailored to meet the diverse needs of the organization.What you\'ll do

• Training Needs Analysis:

• Collaborate with departmental managers, HR, and regional/sub-regional/local operations to identify training needs and skill gaps.
• Conduct surveys, interviews, and assessments to gather information on training requirements.
• Analyze current and future training needs and identify skills or knowledge gaps that need to be addressed.
• Training Program Development:

• Partner with the global and regional training teams in the design and development of comprehensive training programs and materials, including manuals, online modules, videos, and more, tailored to both technical and non-technical roles.
• Collaborate with subject matter experts and stakeholders to ensure the relevance and effectiveness of training content.
• Partner with the global and regional training teams to customize training programs where appropriate to meet the specific needs of different roles within the organization.
• Training Coordination and Delivery:

• Schedule and coordinate training sessions, workshops, and seminars, managing logistics and registrations.
• Facilitate training sessions, both in-person and online, ensuring a conducive learning environment.
• Manage the effective utilization of internal and external training resources.
• Deliver training programs as needed and ensure alignment with key training principles and organizational goals.
• Training Documentation and Evaluation:

• Maintain accurate records of training attendance, feedback, and completion certificates.
• Generate and analyze training reports to track progress and provide insights to management.
• Conduct post-training assessments and gather feedback to continuously improve future training programs.
• Evaluate and improve existing training programs by identifying gaps and making necessary adjustments.
• Digital University Administration:

• Oversee the day-to-day running of Digital University, including end-user support and compliance management.
• Track, monitor, and report on training programs, completions, certifications, and end-of-course evaluations.
• Ensure content is regularly updated and inactivate irrelevant material.
• Technical Expertise and Continuous Improvement:

• Stay updated on industry trends, tools, and technologies to ensure training programs remain current and effective.
• Identify opportunities to improve training processes and materials and collaborate with the global and regional training teams to develop solutions.
• Engage with the data center and training communities to stay informed about best practices and innovations.
• New Hire and Traineeship Programs:

• Partner with the global and regional training teams in the planning, formulation, and implementation of traineeship, apprenticeship, and new hire training programs.
• Promote awareness and understanding of training opportunities among employees and provide necessary information about available programs.
• and many more.\xe2\x80\xa6

What you\'ll need

• Education: Engineering qualification, preferably electrical.
• Experience: Minimum of five years in Learning & Development, with significant experience in technical roles related to data center operations.
• Skills:

• Strong project management, communication, and instructional skills.
• Proficiency in data center technologies and infrastructure management.
• Experience with e-learning platforms and training software (preferred).
• Ability to align training initiatives with organizational goals.
• Strong interpersonal and relationship-building skills.
• Ability to simplify complex technical concepts for diverse audiences.
• Excellent problem-solving skills with a focus on continuous improvement.
• Certifications: Certified Data Center Professional (CDCP) or equivalent (preferred).
• Ability to travel as required to various data center locations.
• High proficiency in English and one other APAC language (based on location).

A bit about usDigital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL\xc2\xae, the company\'s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx\xc2\xae) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents.To learn more about Digital Realty, please visit or follow us on and .A bit about our Digital teamOur Operations team keeps our customers\' infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.What we can offer youOur rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.Join us and you\'ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you\'ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We\'ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.Our Compensation PhilosophyDigital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company\'s overall goals and values.This is an exciting time to join our business so apply now and make your mark on our future.Notes:The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

Digital Realty