Job Description

Release Manager is responsible for:

• Facilitating release planning in collaboration with project and capability teams
• Communicating release schedule to all stakeholders
• Assessing risk and impact of inflight and to be planned releases in terms of scope, duration and environments
• Ensuring compliance to entry and exit criteria of every deployment
• Reviewing test documentations, design and handover documents based on established criteria
• Maintaining and publishing release calendar
• Creating reports and presenting to stakeholders
• Conducting training sessions as needed
• Optimizing workflows, processes, policies and procedures related to Release Management

• ITIL expertise: ITIL3 or ITIL4 foundation training (preferred)
• Process Tool(s): understanding or knowledge of tools supporting the process, e.g. ServiceNow, Service Manager
• Process & Quality Management: the act of planning and monitoring the performance of a process
• Continuous Improvement: understand the methodology to continuously improve the processes by eliminating defects or identifying enhancements
• Data Analysis: transforming data to extracting information and draw conclusions
• Problem Resolution: ability to resolve escalation issues or problems
• Risk Management: identification and management or mitigation of risks
• General Project Management
• MS Office

• Communication: ability to effectively communicate thoughts and messages to others in various mediums (presentations, emails, etc.)
• Structure thinking: ability to work in a structured way
• Customer Focus: ability to put the customers’ needs first
• Diplomacy: ability to manage teams or people with tact
• Diversity: ability to understand and integrate diverse opinions