Job Description

Do you want to contribute to the future of healthcare? As Siemens Healthineers (SHS) values those who dedicate their energy and passion to this cause, our company’s name is dedicated to our employees. It’s their pioneering spirit, blended with our long history of engineering in the ever-evolving healthcare industry that truly makes us unique as an employer.

We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone in order to grow both personally and professionally. Sounds interesting?

Then come in and join our Asia Pacific (AP) team as Remote Services Application Specialist, SYNGO (Japanese Speaking) to use remote tools to support customer who uses Siemens Healthineers’ SYNGO product in Japan (main) and rest of Asia Pacific (sub).

Your mission and responsibilities:

• Call center task by using telephone, chat, and email to support customer who uses Siemens Healthineers’ SYNGO products in Japan (in Japanese). Also, required to respond to overseas calls from other countries especially Asia-Pacific region (in English only).
• You will perform analysis of the incident by working closely with customer, service engineers, application engineers, Smart Remote Service, and service logs.
• You understand the escalation process and initiate escalation to the Customer Service Headquarter Support Center with consideration of the escalation guidelines.
• You will document all correspondence and actions taken according to the Siemens Healthineers guidelines and Quality Management system.
• You will share your knowledge with the rest of the team to maintain quality of services.
  

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-sg/medical-imaging-it

Your qualifications and experiences:

• You hold a successfully completed studies in Diagnostic Imaging Device (CT/ MR/ MI) field.
• You have at least 3 years of experience on Diagnostic Imaging Device (CT/ MR/ MI) and DICOM guideline. Experience working at customer call center.
• You have the skills to analyze DICOM.
• You are proficient in Japanese and English both written and spoken to communicate with our local Customers and global Colleagues.
  

Your personality and skills:

• You have a structured approach to our customers' problem cases and able to keep track of several support requests and set the corresponding priorities; at the same time, you always keep customer satisfaction and the quality of your technical solution in mind.
• With your strong communication skills, you can integrate effortlessly into our international team.
• With your business fluency in English, you will support customers all over Asia Pacific in direct telephone contact, document problems, communicate with internally colleagues and undergo trainings which are mostly held in English.
• You understand the diversity in different cultures and leverage on the strengths of diversity. Passion to work with people and committed to deliver best services to customers across the Asia Pacific region.
• Your working hours are mainly fixed during standard working hours in Asia Pacific time zone.
  

Being part of our team:

Siemens Healthineers is a leading global medical technology company. More than 65,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Your cultural fit:

Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.