Job Description

Responsibilities:

Help develop and support detailed execution plan working with the Operations Manager and team members
from different functional disciplines (engineering, manufacturing, sales, supply chain, scheduling, quality) in
an effort to ensure the timely completion of the plan. (10%)

• Maintain detailed action lists for all programs and working closely with the engineering and operational

teams to ensure they are completed on time and within the budget; this process will involve a detailed
review of the daily overdue tasks list and follow up during the daily management meeting (15%)

• Collaborates with design/services engineering and customer operations to establish new or redesign

existing service programs and/or processes (15%)

• Ensures processes meets internal and external quality requirements and customer specifications (10%)
• Creates support and repair procedures and processes, writes troubleshooting guides and

develops testing techniques and test equipment fixtures (25%)

• Trains operations personnel on support and manufacturing processes, product schematics,

AVL\'s, BOM\'s drivers, applications and firmware functions (10%)

• Other duties as assigned (15%)

• Determine the scope based on requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the Management preparing the quotation
• Install and configure services as per the approved implementation plan
• Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline
• Provide support ( hardware break-fix & troubleshooting of hardware and software issues ) for services programs
• Provide technical deliverables such as high level design document, user acceptance test (UAT) doc and as-built documentation
• Provide outstanding quality of service and meet predefined customer service level agreement (SLAs)
• Undergo technical trainings and obtain technical certifications that are required to meet suppliers\' mandatory technical requirements
• Conduct knowledge transfer training (where required)

Knowledge, Skills and Experience:

• Technical Degree with Electronics Field of study preferred
• Other Education/Certifications: Relevant industry experience with focus on product integration, test and repair experience with storage, network, or server OEM equipment
• Minimum 5 years of relevant work experience
• Experience with ISO Quality Management Systems
• Knowledge in technology domain (Infrastructure hardware and software, hyperconvergence, network, security, cloud and/or end user computing) preferred
• Strong electronics troubleshooting skills
• Expertise in enterprise products implementation, migration and support.
• Strong interpersonal skills with a customer-centric attitude
• Strong oral and written communication skills
• Strong attention to technical details, priority management and planning skills
• Ability to work independently with little to no supervision
• Results-oriented
• Strong documentation skills
• Able to quickly learn new systems and technology.

This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business. Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services professionals and IT experts focused on delivering end-to-end product and customer lifecycle management services for original equipment manufacturers (OEMs) and other technology innovators.

What\'s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It\'s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don\'t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we\'re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you\'re excited about working for our company and believe you\'re a good fit for this role, we encourage you to apply. You may be exactly the person we\'re looking for!