Job Description

Privacy Statement

The personal information that you provide on this form and throughout the recruitment process is collected by SYF for recruitment and selection purposes and may also be used for related purposes, such as the administration of your application. Your personal information will not be disclosed to any third parties except:

• SYF’s related companies;
• SYF’s third party background checking agency;
• the recruitment agency through which you contacted SYF, if applicable; and
• as required by law or for the purposes of obtaining professional advice in relation to your application.

If you choose not to provide the personal information requested during the recruitment and selection process, SYF may not be able to accept or consider your application for employment. You are able to request access to the personal information that SYF holds about you in relation to your application by contacting Human Resources. : Summary:

• Resolve inbound calls from customers to verify transactions on respective accounts that have been flagged as suspicious.

Essential Responsibilities:

• Process lost/stolen reports for customers accurately to ensure mitigation of fraud loss
• Handle calls from retail partners/customers concerning referred credit applications
• Strictly adhere to all compliance, regulatory and internal business procedures
• Provide exceptional level of customer interaction
• Meet or Exceed call quality metrics while also balancing average handle time/ productivity metrics
• Make outbound calls/verify transactions on accounts which have been identified as suspicious
• Participate on various teams as necessary.

Qualifications/Requirements:

• Must have been in your current position for at least 6 months.
• Must be able to complete at least 2 years in College (No back subjects or consolidation of years)
• Has good English communication skills
• Must be willing to work on night/shifting schedules
• Amenable to work from home (internet provider/speed – 30 mbps., workspace
• Amenable to go onsite in Northgate, Alabang (travel time)

Desired Characteristics:

• Excellent written and verbal English communication skills
• Ability to make decisions quickly with information presented from cardholder account history
• Strong interpersonal skills and customer service orientation
• Demonstrated ability to work independently with minimal supervision
• Strong teamwork and conflict resolution skills
• Track record of time management and organization
• Experience using Microsoft Word and Excel

Job Family Group: Financial Services Operations