Job Description

The job-holder assists the care management team to coordinate and ensure the smooth running of research studies in addition to providing patient education and facilitating patient navigation through the care systems. He/she coordinates care activities for patients (and next of kin if applicable) with other health and social care providers, tracks and follows up on patients, and facilitates the collection and analysis of data as part of enhancing patient experience and outcomes.Job Responsibilities1. Patient Care

• Perform basic assessments to identify eligible patients
• Consent-taking for research
• Create and implement workflows and set up systems to automate processes where possible (e.g. Creating information resource for patients)
• Perform accurate documentation in patient\'s medical records for research encounters
• Send reminders for appointments and track, recall and reschedule of defaulted appointments
• Maintain a record of patients recruited into all programs and other data collation required from time to time
• Collect patient-reported outcomes as part of the evaluation of initiatives (through surveys and/or interviews)
• Facilitate payments and administration of claims and financial schemes

2. Admin

• Engage with stakeholders to provide feedback and seek improvement in workflows
• Coordinate and attend meetings, track progress of programme
• Conduct systematic reviews to identify and summarise available research relevant to identified research questions
• Collect, audit and analyse data, handle report requirements

3. Quality Improvement, Patient Safety & Research

• Adhere to the International Patient Safety Goals (IPSG) and infection control practices
• Comply with guidelines and safe practices according to organizational Work Instructions and Policies
• Maintain a clean and safe working environment
• Report unsafe practices and incidences
• Participate in continuous quality improvement activities

4. Professional Development

• Attend appropriate training courses to acquire new knowledge and skills
• Assess own learning needs and undertake learning as appropriate

5. Other Duties

• Participate and support organizational projects and events
• Demonstrate proper use and care of the clinic equipment and consumables
• Provide incidental housekeeping duties (egg. Maintain cleanliness of service rooms)

Job RequirementsQualification

• Degree holder in health science, psychology, or related fields
• Graduate degree in a research related field or a Bachelor\'s degree with honours will be an advantage
• Preferably with some working experience in healthcare

Experience

• Well-versed in Microsoft Office applications - Excel, Word, Power Point
• Familiarity in the use of statistical analysis software will be advantageous, e.g. SPSS, Stata, R etc.
• Savviness in navigating IT programs
• Experience in conducting systematic reviews
• Experience in conducting surveys and interviews
• Sound analytical skills (quantitative and/or qualitative)
• Good report writing skills (including but not limited to research proposal, ethics application and manuscript)

Special Attributes and Knowledge

• Self-motivated and has interest in patient care
• Good communication and people skills
• Effective coordination skills
• Able to work both autonomously and collaboratively as part of a team
• Fluent in spoken and written English and mother tongue (to conduct and transcribe interviews)

National University Health System