Job Description

About OKX

OKX is a world-leading cryptocurrency trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of coins & futures trading pairs to help traders to optimize their strategy. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop improving our customer experience.

Responsibilities:

What day to day looks like:

Research Operations Manager, you will build systems, panels and programs that allow researchers to do their most impactful work.

You will report directly to the Head of Research, work closely with the other researchers on the team, and be a strategic partner recommending scalable solutions as we continue to grow.

Be the operations and strategic partner to the Head of the Research - overseas the systems to manage workflow, advise on recruitment resources, and identify new opportunities to improve the effectiveness of how we work.

Optimize and grow the essential processes that allow research to grow, including overseeing the research panels, data governance, tool and vendor management, recruitment, and knowledge management.

Create and own the user panel, process, strategy and recruitment system at OKX to ensure our process is efficient, compliant, and a delightful experience for participants and researchers.

Run the community research panel, including recruitment, incentive strategy, member experience, essential program indicators, and best practices and how-to guides.

Manage third-party vendor relationships to ensure all engagements meet the needs of the research team and procurement, legal, security, and privacy requirements.

Work with research leads to identifying new tools and opportunities to improve the way we work.

Develop and document processes, best practices, and templates to ensure workflow is consistent and efficient across researchers.

Ideal candidate must have:

• Bachelor\'s degree with at least 3+ years of experience leading research studies: planning, recruiting, executing, analyzing, and activating. We expect to hear examples of how your research influenced product and design team decision-making
• Solid understanding of primary qualitative and quantitative research methodologies such as usability tests, interviews, surveys, card sorting, tree testing, and know when these are best used. Additionally, you combine these with data sources like product data and support tickets to understand user needs holistically.
• Excellent communication and facilitation skills, including educating the team about user research
• Strong problem-solving skills and ability to work autonomously in a fast-paced work environment
• Ability to write in professional English. Mandarin is a plus but not mandatory
• Candidates with more experience will be considered as Senior UX Researcher

Experience:

Experience building 0-1 research ops process and panels and scaling

Working knowledge of all the research methodologies and how recruitment varies for them: primary qualitative and quantitative research methodologies such as usability tests, interviews, surveys, card sorting, tree testing, and knowing when these are best used. Usability, individual interviews, surveys

Bachelor\'s degree with at least 3+ years of experience leading research studies: planning, recruiting, executing, analyzing, and activating. We expect to hear examples of what you process/ panels you built and influenced research/ product and design efficiency.

Experience in building research panels or customer service communities and implementing.

Excellent communication and facilitation skills, including educating the team about user research.

Strong problem-solving skills and ability to work autonomously in a fast-paced work environment

Ability to write in professional English. Mandarin is a plus.

Nice to have:

Experience working with cross functional team - product teams (PM, Design and more)

Knowledge and interest in the blockchain and fintech industry

OKX