Job Description

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place. We are on the lookout for passionate, optimistic and fun-loving people to join our big If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place. We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People. With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel. Job Details (Here's what you can expect! ) You get to work in the Headquarters overseeing 23 hotels in Singapore 5 days' work week Attractive incentive and bonus Responsibilities: Manage team's performance to ensure guests' queries and requests are addressed in a timely and effective manner Manage service recovery for escalated guests' concerns and feedback Oversee manpower and work allocation of the department to ensure operational efficiency Analyse no-shows and cancellations to improvise procedures to rectify situations Manage room inventory to maximise occupancy Resolve situations arising from overbooking of room inventory Collaborate with sales department to establish new corporate accounts Requirements: Proficient in basic Microsoft Excel Knowledge in PMS system will be an advantage Strong interpersonal and communication skills Customer oriented attitude Well-organised and possesses strong leadership skills to lead and motivate a team to meet departmental targets.