Job Description

ABOUT FAIRMONT SINGAPORE AND SWISSa"TEL THE STAMFORD

Ranked 7th in Top 10 most attractive employers in Singapore - Randstad Employer Brand Research 2018

Come and join our team at RC Hotels! An exciting and fulfilling career awaits!

We are searching for a passionate individual to work in our two NEWLY REFURBISHED hotels with 2030 guest rooms. Seated conveniently right above City Hall MRT station, we are located within Raffles City Shopping Centre. It is never a dull day within the hotel complex which consists of 13 Food and Beverage establishments, one of AsiaaEUR(TM)s largest and award-winning Willow Stream Spa and the cutting edge event and function space, Raffles City Convention Centre.

We believe the finest hospitality experience begins with our colleagues. It is our mission to provide everyone with equal opportunities for growth and success.

Hand in hand with our global team, we strive to provide a safe and dynamic working environment for all.

Be a part of something big, we will love to hear from you!

Dining Reservation Specialist

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Ensure all calls & emails are answered in a courteous, friendly and prompt manner, following LQA standards and VOG initiatives
• Record accurate guest details in ResDiary
• Offer alternatives or Standby List to guests should the restaurant be fully booked
• Keep online portals open during slow periods
• Close online portals when restaurant is near fully booked
• Check that canceled or no show online reservations are removed from online portals backend
• Use ResDiary Promotion section & Promotions folder to advise guests of accurate and correct information
• Be up to date with Gift Central system and Fairmont at Home
• Maintain collaborative working relationship with Restaurant Hostess and Restaurant Managers
• Follow SOP & email templates created by Dining Reservation Manager
• Ensure PCI Compliance for all credit card transactions
• Ensure smooth running of operations in the absence of Assistant Manager & Executive
• Assist Senior Leaders and Outlets when they are shorthanded (hostess/service)
• Accuracy in taking guest details in ResDiary
• Accuracy in informing guests of restaurant information like menus, promotions, discounts, etc
• Smart table planning for high reservation days which will be advised in Message Prompts
• All emails must be responded accurately and professionally within 24 hours

Qualifications:

• Minimum GCE aEUR~OaEUR(TM) Level or equivalent
• Basic call centre or F&B operation experience
• Good interpersonal, telephone etiquette and communication skills
• Well versed with emails, Microsoft Office
• Energetic and cheerful attitude in handling repetitive calls
• Ability to handle guest negative feedback

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore AccoraEUR(TM)s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

We regret to inform that only shortlisted candidates will be notified.