Job Description

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific\xc2\xae, PARKROYAL COLLECTION\xc2\xae and PARKROYAL\xc2\xae. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint. Based at the Global Call Centre within the Corporate Office in Singapore, we are looking for a passionate and energetic individual to join us as a Reservation Sales Agent. Job Responsibilities: Reporting to the Head of Central Reservation Office, the incumbent will be responsible for the smooth operations of the Global Central Reservation Office (CRO) in accordance with the objectives, performance, and quality standards established by the company as well as maintaining high service standards in conjunction with Pan Pacific Hotels Group Vision, Purpose and Values. The Role:

• Handle inquiries and obtain correct information regarding details of the reservation.
• Answer, confirm, and process reservation requests. Ensure all information pertaining to reservations is properly taken and entered into the system.
• Assisting other team members when required to assist with job-related responsibilities.
• Any other duties of a comparable nature as may be required.

The Person:

• Diploma or GCE \xe2\x80\x98O\xe2\x80\x99 or \xe2\x80\x98N\xe2\x80\x99 level
• Minimum of 1 year of experience in the customer service industry. Graduates and entry level are welcome to apply.
• Able to take on shift work, including working on Saturday, Sunday and Public Holiday
• Substantial exposure to the reservations department will be an advantage
• High standards of accuracy and excellent time management
• Fluent in English is a must. Knowledge of Mandarin and other languages will be an advantage, in order to facilitate communication with foreign guests.
• Very good written and oral skills
• Good knowledge of ORS / Opera system will be an advantage

Pan Pacific Hotels Group is an equal opportunity employer. We regret that only shortlisted candidates will be notified.